Help Desk-Troubleshooting Specialist - Smithfield Rhode Island

Location: Smithfield, Rhode Island
Posted On: 05/04/2024

Adecco is currently assisting a local client in recruiting to fill Help Desk-Troubleshooting Specialist jobs in Smithfield, RI. This position is a temporary to permanent opportunity. To be a successful Help Desk-Troubleshooting you must have previous retail experience, preferably in a pharmacy or cell phone/electronic retail store, excellent PC skills, and ideally have previous call center experience. If you meet the qualifications listed below please Apply Now!



Responsibilities for this Help Desk-Troubleshooting Specialist include but are not limited to the following:

*Prompt technical responses to questions from employees regarding troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems, hardware.

*Requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues.

*Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system.

*Take live trouble-shooting calls daily 100% of the time.

*Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly.

*Document problems accurately and succinctly in the appropriate support tools provided.

*Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.



Qualifications:

*Previous retail store pharmacy experience required

*Previous electronic retail experience preferred

*Previous high volume call center experience preferred

*High School Diploma or GED required

*Must demonstrate analytical, problem solving and interpersonal skills

*Able to work in a flexible 24/7 work environment, preferred



Pay for this position is $13/hour. This is a temporary to permanent opportunity.



Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.



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