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Command Center Operator - $20 - $22.50/hour - East Providence Rhode Island
Company: Securitas Security Services USA, Inc. Location: East Providence, Rhode Island
Posted On: 05/02/2024
Security Operations Center Console Operator The Security Operations Center (SOC) is a 24/7 physical security command center charged with protecting client assets, colleagues, and customers. The SOC utilizes a variety of technologies to accomplish this mission including alarm, threat management and video surveillance systems. SOC Console Operators use these systems to identify and respond to physical security incidents. These incidents often include violations of company policy as well as the law. In the performance of these duties, SOC Console Operators regularly interact with law enforcement officers, emergency services personnel, internal business lines and senior management. SOC Console Operators also perform administrative work in support of this mission. Core Functions -
Monitor burglar alarm, threat management and video surveillance systems. Investigate and respond to activity in accordance with established procedures. -
Coordinate incident response between law enforcement officers, onsite security personnel and various internal business teams. -
Escalate major incidents to client management as needed. Prepare written reports summarizing these incidents along with actions performed. -
Answer both emergency and non-emergency phone calls. Provide callers with guidance in regard to physical security matters. -
Dispatch emergency services for life safety events including medical emergencies. -
Provision physical access to corporate offices and retail branch locations. Assist vendors and other personnel with after-hours access as needed. -
Regularly test alarm equipment to ensure proper operation. -
Troubleshoot equipment problems with access control, burglar alarm and video surveillance systems. Open service calls to resolve issues as needed. -
Complete additional administrative work as assigned. Experience & Skills |
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