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Medical Receptionist - Women's Health - Bethlehem Pennsylvania
Company: St. Luke's University Health Network Location: Bethlehem, Pennsylvania
Posted On: 05/02/2024
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Medical Receptionist is responsible for performing office duties, recordkeeping functions, receptionist duties, and administrative and follow-up functions to assist in the operation of a medical office. The Medical Receptionist will work with and receive supervision from the practice manager, physicians, nurse practitioners and physician assistants.ESSENTIAL FUNCTIONS: - Actively participates in maintaining and/or improving quality improvement initiatives, including but not limited to the Physician Billing computer system and patient satisfaction survey.
- Maintains high level of competence on Physician Billing computer system.
- Takes active role in facilitation of team approach to functions within the department:
- Attends departmental meetings.
- Actively participates as a team member in resolution of problems as they are identified.
- Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisors for consideration.
Phones: - Answered in a courteous manner.
- Within 3 rings.
- Identifying self and practice.
- Determining and prioritizing the nature of the incoming call.
- Responds to patient communications and routes complete and accurate messages to the appropriate individual.
- Ensures patient satisfaction at the end of each call.
Office schedules: - Maintains patient and physician office schedules
- Schedules patient appointments according to the guidelines of the practice.
- Ensures patient access to requested provider when available -
Registration: - Greets patients in a polite, prompt, helpful manner
- Registers patients according to the guidelines of the practice
- Verifies patient demographics and insurance information at each visit.
- Captures any barriers - i.e. language, vision, hearing etc.
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