Head of Business Operations - Remote - Philadelphia Pennsylvania

Company: Jazz Pharmaceuticals
Location: Philadelphia, Pennsylvania
Posted On: 05/02/2024

If you are a Jazz employee please apply via the Internal Career site Jazz Pharmaceuticals plc (NASDAQ: JAZZ) is a global biopharmaceutical company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines and novel product candidates, from early- to late-stage development, in neuroscience and oncology. We actively explore new options for patients including novel compounds, small molecules and biologics, and through cannabinoid science and innovative delivery technologies. Jazz is headquartered in Dublin, Ireland and has employees around the globe, serving patients in nearly 75 countries. For more information, please visit and follow @JazzPharma on Twitter.
Director, Global HCP Engagement Operations

Jazz Pharmaceuticals plc (NASDAQ: JAZZ) is a global biopharmaceutical company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines and novel product candidates, from early- to late-stage development, in neuroscience and oncology. We actively explore new options for patients including novel compounds, small molecules and biologics, and through cannabinoid science and innovative delivery technologies. Jazz is headquartered in Dublin, Ireland and has employees around the globe, serving patients in nearly 75 countries. For more information, please visit and follow @JazzPharma on Twitter. -

If you're looking to be a part of a company with an unwavering commitment to improving patients' lives and being a great place to work, we hope you'll explore our career openings and get to know Jazz Pharmaceuticals. -

The Director, Global HCP Engagement Operations will be a trailblazer in the organization leading a brand-new team that supports all functions and regions where HCP Engagements take place at Jazz. The Global HCP Engagement Operations Team reporting to this Director is responsible for managing and operationalizing the Jazz Global HCP engagement process. Working with our outsourced vendor, they lead the team that handles configuration, troubleshooting, escalations, and overall global operations. The individual in this role will report to the Senior Director - Marketing and Field Operations for US Commercial. The Director, Global HCP Engagement Operations is responsible for hiring and leading a team of 2-3 individuals and providing oversight and accountability for the end to end process for internal Jazzicians and the HCPs with whom we engage, ensuring a streamlined, compliant, and transparent process for Jazz throughout the entire engagement lifecycle. The individual in this role will partner with the regional Commercial teams, R&D, Compliance, Legal, and Finance.

This position requires a qualified professional with experience working in a corporate and/or consulting setting. The candidate should have a track record of supporting business decision support, establishing processes & collaborations, being efficient and effective, guiding team members through change, and preparing/presenting to senior management.

The candidate should have experience working in the biopharma industry with a solid understanding of the pharmaceutical landscape.

Own Performance Oversight and Measurement of the End-to-End Process: Help the business make tradeoff decisions to make work easier and more streamlined at Jazz.
Align and Enable Global Annual Planning: Provide early visibility to a streamlined process for annual HCP engagements and quarterly analysis of HCP caps to drive cross-functional resolutions as needed. -
Establish Cross-functional Partnerships: In partnership with Senior Director, own governance of Global Capability Advisor network to ensure continued global alignment. Continued Evolution of the function: drive opportunities for continued improvement to operating model by soliciting and managing feedback from internal and external stakeholders, including HCPs.
Help lead the organization through continued best practice evolution by analyzing operational performance for insights and monitoring industry best practices and trends.
Manage External Vendor: Manage contracts and relationships with Jazz's HCP engagement outsourced partner, who provides end-to-end process support, digital tool, and select services -
Track record of cross-functional partnering in solving business questions and ensuring input & alignment from key functions.
Ability to work in a fluid environment and adapt project approaches as internal or external conditions change.
Project Management : Ability to plan and tightly manage multiple work-streams while balancing multiple stakeholders. Bachelor's Degree required, MBA preferred


Occasional mobility within office environment
Constantly operating a computer, printer, telephone and other similar office machinery.

Work indoors in normal office environment with little exposure to excessive noise, dust, fumes, vibrations and temperature changes
Frequent computer use at workstation
Responsibilities may require a work schedule that may include working outside of "normal" work hours, in order to meet business demands
Occasional public contact requiring appropriate business apparel

Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.

Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan.
The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.

Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive.
The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan.

The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. More...

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