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Customer Service Coordinator (TSS Coordinator- Bilingual - 3rd Shift) - Birdsboro Pennsylvania
Company: Penske Logistics Location: Birdsboro, Pennsylvania
Posted On: 04/25/2024
Customer Service Coordinator (TSS Coordinator- Bilingual - 3rd Shift) JOB DESCRIPTION Penske Logistics is looking for a Bilingual Transportation Customer Service Coordinator (Spanish) to become part of an excellent team. This is a great opportunity for individuals who outgoing, customer-focused individuals to help support our customers across the country. Position Summary: In this role, Bilingual Transportation Customer Service Coordinator (Spanish) will monitor route status and provide required information using Transportation Management Systems and electronic resources such as web portals and email. Why is Penske Logistics for you? We take pride in offering a competitive wage and great benefits including: Base Pay: $20.00 per hour 3rd Shift: $1.00 per hour Shift Differential (Tuesday through Saturday or Wednesday through Saturday) Work Schedule: This position supports a 24/7 operation and flexibility to work weekends and holidays are required. You will have two days off per week (one weekday and one weekend). 3rd Shift: 10pm-6:30am This position will initially be located at our corporate campus, which is 7 miles south of the city of Reading located at 2675 Morgantown Road, Reading, PA 19607, training will be conducted the first 4 weeks once hired on 1st shift Monday - Friday 9am - 3pm with potential opportunity for remote work once completed. Additional Benefits: - Paid Time Off
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401K
- Associate Referral Program
- Our associates also enjoy numerous associate discounts and opportunities to grow with the organization!
Major Responsibilities: - Acts as the first line of contact for customer s routine reporting requirements, providing the customer with status updates as needed
- Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods
- Answers and processes requests received through inbound calls and emails in a timely manner
- Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers
- Escalates all non-routine customer inquiries appropriately to solve operational issues
- Serves as the primary contact for data collection, audit, and reporting of various performance metrics
- Supports with root cause analysis, use of reporting tools, and Key Performance Indicators
- Other projects as assigned by the supervisor
Qualifications: - Previous customer service experience is required.
- High School diploma or equivalent required, Associate's / Bachelor's is preferred.
- Bilingual skills (Spanish) Required
- Regular, predictable, full attendance is an essential function of the job.
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements: |
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