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Cisco Unified Call Manager - Portland Oregon
Company: eTeam Location: Portland, Oregon
Posted On: 04/19/2024
Job Description KEY TECHNOLOGIES: - Cisco Unified Call Manager , Unity connection and Presence server configuration and troubleshooting ,
- Voice Gateway /SRST configuration and troubleshooting
- Session Border Controller /Audio Codes configuration and troubleshooting
- Siemen Legacy (HiCom 300H) , VOIP(Hipath-4000) and Xpression enterprise solution
- SIP, MGCP and H.323 gateways.
- UCCX 8.0 and 9.0 for IMAC's
- Basic scripting knowledge of UCCX 8.0 & 9.0
- Good in Communication skill
- Good Technical bridge drive skill
- UCCX and ProCenter Contact Center Solution
- Verint , Callibrio configuration and troubleshooting
- Understanding of Customization of contact center reporting
- Wallboard integration
- Knowledge of session border controller and audio codes configuration and troubleshooting
- Good Communication and customer handling skill
- Good Understanding of API
- Good technical bridge drive skill
- ISDN, SIP, MGCP and H.323 protocols.
- UCCX 8.0 and 9.0 for IMAC's Detail
- Technical Certification: CCVP with at least 8+ years of experience.
- Good Knowledge of CUCM, Cisco unity connection, UCCX and Presence Server Configuration and Integration.
- Good understanding of Cisco Contact center Environment UCCX
- Knowledge of Siemen Contact center ProCenter and XMU IVR solution
- Configuration , Integration of Gateway/SRST and Client/Audio Codes
- Good Understanding of the Legacy -VOIP Integration
- Good Understanding of the onnet, Offnet dial pattern in Hybrid Environment Understanding of Hipath, Hicom, X-pression, configuration and integration of the these system
- Good understanding of Unity Connection Voice mail services.
- Good Knowledge of the call flow and end user feature
- Have good hands on in Upgradation and migration of the Cisco System.
- Good Understanding to analysis SIP , Gateway and Server Logs
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