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Quality Assurance Technician - Batavia Ohio
Company: Multi-Color Corporation MCC Location: Batavia, Ohio
Posted On: 05/07/2024
Description Build your Career with an Industry LeaderAs the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference. The Quality Assurance Technician is responsible for collecting information, analyzing and seeking resolution in regards to customer complaints.Why work at MCC: Compensation: $25.00/hourGenerous benefits package including medical, dental, vision, disability, life insurance and 401(k)Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating HolidaysResponsibilities:You professionally analyze incoming complaints based on your technical knowledge. You collect information about the complaint from both the customer and your colleagues from Production, Sales, etc., while working in a production environment. Based on your analysis, you initiate and actively participate in improvement projects to proactively optimize our internal operations and guarantee the quality of our labels. You inform the customer about your thorough analysis and the initiatives taken. You ensure correct administrative registration of your files and support in Auditing activities, both internal and external.Values: Model the Corporate Values and Principles.Participates in special projects and performs other duties as assigned.Qualifications:College degree strongly preferred; High School diploma or GED with equivalent experience required. Must be able to maintain a working pace consistent with the requirements of the job.Must work well in a Team environment.Must be assertive, hand-on and able to think creatively about the best solutions and improvement projectsExceptional communication skills, both verbal and written, able to deliver news and provide updates in a timely and pleasant mannerMust have strong multi-tasking, problem solving, and time management skillsAbility to work in an empowered team environment, including the ability to effectively communicate, share information, resolve issues, and give and receive both positive and negative feedback in a respectful and professional mannerThe QA Technician will own the solution to customer complaints and work to resolve them. The QA Technician needs to be alert to systemic issues and recommend changes to improve this.Must like to perform root cause analyses, Lean / 6 Sigma trained is a plusCommunicate in a professional manner in English. Knowledge of the Spanish language is a plusAuditing experience (BRC/ISO) is a plusMust be able to effectively give direction, praise and criticism.Must be able to receive direction, praise and criticism effectively.Will be required to work with Customers and Suppliers effectively.Experience with Microsoft AX, SAP, or other Production and Customer Management System preferred |
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