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Customer Service Representative - Bearings/Power Transmission - Oakwood Ohio
Company: Ohio Transmission Corporation Location: Oakwood, Ohio
Posted On: 04/25/2024
Position: Customer Service Representative Location: Oakwood Village Brand: OTP Segment: IAF: Industrial Automation & Finishing Overview Statement: The Customer Service Representative will be responsible for providing exceptional customer service to clients and customers. The ideal candidate will have excellent communication skills, be able to multitask, and have a positive attitude. Essential Duties - Primary contact for customers, assuring superior customer service levels are met and exceeded. Including timely processing and communication of all inquiries, orders, complaints, returns and corrections.
- Extensive knowledge of account requirements and special situations; the ability to get results for customers.
- Adjust and follow through on customer inquiries and complaints including order entry, returns, inventory ramifications, etc.
- Handle exceptions, substitutions, allocations, and other special problems.
- Gain specialized technical knowledge about our products and applications.
- Present and maintain knowledge of all aspects and options available within SX.e (Infor SX.e (webui) distribution software) and able to apply it accordingly to each opportunity
- Maintain knowledge of and utilize vendor portals
- Gather and provide information to sales and management team
- Work cooperatively with other associates; be a Team player. Offer assistance when requested/required..
- Provide trouble-shooting assistance; assist with shipment issues; resolve product related problems
- Follow up with customers to ensure that issues are resolved to their satisfaction
- Develop and maintain list of suppliers for goods and services
- Negotiate best pricing for products/services with suppliers
- Generate direct ship purchase orders for required products/services and track scheduled delivery dates
- Collect and distribute required purchase order documentation (i.e.. Material certifications, MSDS information, etc.) from suppliers.
- Manage and track material returns with customers/suppliers
- Plan, track and coordinate delivery of purchased products
- Expedite purchase orders as necessary.
- Enter and maintain customer sales orders into SX.e distribution software system.
- Communicate any order issues with Accounting Department Perform any other tasks assigned
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