Shipping Coordinator - Napoleon Ohio

Company: Tenneco
Location: Napoleon, Ohio
Posted On: 04/23/2024

Tenneco is one of the world's leading designer, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 78.000 team members working at more than 300 sites worldwide. Through our four business groups, Motorparts, Ride Performance, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.

Summary

This position is responsible for serving as customer contact; coordinating timely customer shipments; creating packing slips, invoices, and ASN's; and checking customer portals within the assigned window times.

Essential Duties & Responsibilities:

• Coordinating on-time customer shipments
• Billing and creating timely ASN's
• Checking customer portals within assigned window times
• Serving as customer contact
  
  Job Duties:
  
  • Creating ship list
  • Ensuring parts are avail to ship on time and putting out status notices
  • Creating packing slip/invoices
  • Creating ASNs
  • Checking customer portals within time limits
  • Answering tickets within time windows
  • Handling delivery/packaging disputes
  • Monitoring customer grade cards
  • Monitoring packaging requirements
  • Acknowledging emails from customers confirming shipments, etc.
  • Monitoring workflow
  • Creating tags
  • Emailing forwarding's to customers
  • Keeping customer concern log and resolution
  • Process customer returns
  • Know various customer portals and take yearly training
  • Entering customer orders if not EDI
  • Main customer contact
  • Other duties as assigned
    
    Knowledge & Skills:
    
    • Must have a strong work ethic
    • Must be well organized and a self-starter
    • Must be able to follow detailed instructions
    • Must have the ability to identify and solve problems and make logical decisions
    • Must be able to work with precision and a high level of accuracy
    • Detail oriented, professional attitude, reliable and able to focus on task at hand
    • Possess strong time management skills
    • Ability to communicate effectively verbally and in writing
    • Ability to interact with employees in a professional manner
    • Ability to speak and write English fluently
    • Ability to work independently and with a team in a fast-paced and environment with emphasis on accuracy and timeliness
    • Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately
      
      Work & Education Requirements:
      
      • High school diploma or GED
      • One year of Shipping/Receiving experience
        
        Physical Demands
        
        This position requires manual dexterity to properly and safely manipulate tools and controls. This position requires frequent walking and standing; occasional sitting, climbing, balancing, stooping, kneeling, crouching and crawling. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
        
        An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. More...

            

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