Tier 1 Customer Support - Raleigh North Carolina

Company: Accenture
Location: Raleigh, North Carolina
Posted On: 05/13/2024

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

The Help Desk team is responsible for phone and email support of over 10,000 system users and over 50,000 customers. The help desk team member interacts with users to resolve problems, questions or requests through phone or email. The help desk agent may also interact with customers to resolve billing related inquiries as part of an Information Technology application outsourcing service delivery team. The agent builds and demonstrates a working knowledge of the supported application system, its associated financial system interfaces, and the customer registration system. This agent responds to user requests and issues and resolves them courteously, quickly and correctly. This team member also interacts with other members of the help desk team and escalates issues, as needed.

• Key responsibilities include working with project leadership in the following areas
  
  
• Responding to customer inquiries via phone and email
  
  
• Track all customer interactions accurately and in a timely manner
  
  
• Meet metrics, as defined by the team
  
  
• Collaborating with team members to resolve customer issues
  
  
• Provides timely and accurate status for the assigned work
  
  
  
  Basic Qualifications:
  
  
  • Minimum 2 years of experience in MS Office
  • Minimum 2 years of experience working with strong attention to detail
  • Minimum 2 years of experience in proven ability to meet deadlines
  • High School Diploma or GED
    
    Preferred Qualifications:
    
    
    • Bachelor's Degree
    • Strong organizational, multi-tasking, and time-management skills
    • Good communication (written and oral) and interpersonal skills
    • Minimum 1 year work planning and tracking experience
    • Minimum 1 year of managing on-time vendor payments
    • Experience with ServiceNow a plus
    • Experience with AWS Connect a plus
      
      Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York, or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here.
      
      Role Location
      
      California - $12.98 - $22.98
      
      Colorado - $12.98 - $22.98
      
      New York - $12.98 - $22.98
      
      Washington - $12.98 - $22.98
      
      #LI-NA
      
      What We Believe
      
      We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
      
      Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
      
      Equal Employment Opportunity Statement
      
      
      
      Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
      
      All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
      
      Accenture is committed to providing veteran employment opportunities to our service men and women.
      
      For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement .
      
      Requesting An Accommodation
      
      
      
      Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
      
      If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
      
      Other Employment Statements
      
      Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
      
      Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
      
      Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
      
      The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. More...

          

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