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Epicor Trainer & Application Support Associate - High Point North Carolina
Company: Mickey Truck Bodies Location: High Point, North Carolina
Posted On: 05/09/2024
Mickey Truck Bodies is a premier manufacturer of state-of-the-art bodies and trailers and specially engineered vehicles sold in over 50 countries around the world. The innovative product line-up is prevalent in industries such as food & beverage, vending, propane, rental trucks, emergency & rescue, furniture, battery, oil & natural gas, and data storage. The company operates a total of 500,000 square feet of manufacturing and fleet services space among 6 separate locations (High Point and Thomasville, NC; Bloomington, IL; Ocala, FL; and Freehold NJ) There are 450 total Mickey employees at these locations. Since it was founded in High Point, NC in 1904, Mickey has remained privately-owned and operated by the Mickey family, now in its 4th generation of ownership and leadership. Mickey Truck Bodies offers employees a competitive compensation and benefit package including: - Productivity and Performance Bonus
- Paid Vacation Time
- Medical, Dental, and Vision Insurance (Employee cost share) with Wellness Plan and Incentives
- Onsite Wellness Center
- Flexible Spending Accounts
- Company Paid Short and Long-Term Disability Insurance
- Company Paid Basic Life Insurance with AD&D Policy
- Voluntary Life Insurance
- 401 K with Company Match
- Supplemental Accident, Hospital Indemnity, Critical Illness, and legal/Identity Insurance plans
- Employee Assistance Referral Program (EAP)
- Legal ShieldSummary:The Epicor Trainer and Application Support team member will take part in implementation of Epicor ERP System by training end users on application components and support end user with all functionality.Essential Duties of Epicor Trainer and Application Support Associate:
- Provide application support via case tracking system, phone, and email to end users.
- Serve a a first point of contact for our users in managing all service requests and trouble tickets in Epicor.
- Troubleshooting, diagnosing, and resolving user trouble tickets with Customer service excellence.
- Review outstanding issues, ensuring implementation manager is kept informed of progress.
- Provide user training when required in every module of Epicor.
- Design plans and procedures to help avoid problems before they happen.
- Craft detailed standard operating procedures and step by step instruction guides for each module in Epicor.
- Assist implementation manager in quality control checks to ensure issues do not spiral downhill.
- Ensure that everyone who works in the system becomes comfortable and confident with Epicor and can be able to trouble shoot on their own.
- Recommend and implement functionality to ensure the team is working efficiently.
- Review data to ensure that DMT imports are correct ahead of time.
- Drive Epicor implementation service improvements by analyzing feedback and implementing changes to enhance user satisfaction. Qualifications:
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