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ServiceNow Developer / Business Systems Analyst - Denver North Carolina
Company: NetApp Location: Denver, North Carolina
Posted On: 04/27/2024
About NetApp We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea? "At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO Minimum Qualifications - A minimum of 5 years of experience as a ServiceNow Developer with a focus on CMDB, Discovery, and Asset Management (SAM AND HAM)
- A Bachelor of Arts or Science Degree required; Information Technology, or related technical field is desirable.
- Proficient in data modelling, data architecture, as well as data structures
- A proven hands-on experience in ServiceNow, CMDB, Discovery, DevOps, IaaS, and Cloud implementations
- Fluent in JavaScript, JSON, and GraphQL, REST APIs and other relevant web technologies.
- Work on site (Hybrid) in the headquarters located in RTP, Raleigh North Carolina Job Summary
NetApp Business Systems Analysts work as part of a team that supports and enhances NetApp's world-wide business processes and systems. You will utilize your strong technical competencies and functional ServiceNow platform expertise to identify, evaluate and develop systems and procedures that meet business user requirements. To do this successfully you will work closely with cross-function teams to understand business needs, and IT development to provide automated solutions. An ability to understand business process issues and communicate technical solutions to the internal client is essential to your success in this role. Project management skills and a customer service orientation is key. Essential Functions: Business Systems Analysts focus primary on the IT Operations Management, IT Asset Management, Enterprise DevOps, Infrastructure as a Service (IaaS), Software Asset Management and Hardware Asset Management business processes and systems. This role is a techno-functional hands-on role that requires a full end to end delivery and ownership. Specific areas of responsibility of the Business Systems Analysts teams include: Business Functional Knowledge: - Collaborate with business users to define processes that meet business needs.
- Ensure processes are scalable and flexible to meet future business need.
- Design processes that can be implemented with minimal disruption to supporting systems, and that are cost effective.
- Anticipate the needs of stakeholders affected by process change.
- Ensure that proposed changes represent the best overall fit for the organization. Business Requirements Definition and Technical Team Coordination:
- Develop and define IT requirements to support process and system changes.
- Lead the functional and technical design sessions to identify gaps and opportunities.
- Create detailed functional design documents for conversions, interfaces, and reports.
- Coordinate with IT development teams to manage the development process and resolve issues.
- Prepare and execute testing plans to ensure high quality results. Support and Technical Sustaining Operations:
- Monitor implemented systems and processes to ensure high performance.
- Manage support requests to ensure timely and thorough resolution of issues.
- Engage with vendor service support groups to bring resolution to system performance or other processing issues.
- Serve as a resource to superusers for education on technical system functionality. Project Management:
- Develop implementation and project plans.
- Monitor and drive resolution of issues.
- Document and communicate status updates to team members and Management.
- Estimate resource requirement and determine IT impacted groups.
- Develop project roadmap with the key stakeholders.
- Manage stakeholders' expectations and relationships. Job Requirements
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