Senior IT Support Engineer - Raleigh North Carolina

Company: Honeywell
Location: Raleigh, North Carolina
Posted On: 04/25/2024

Join a team recognized for leadership, innovation and diversity -Duties and Responsibilities: -
Provide business insights to meet productivity, financial, quality, and customer satisfaction goals.
Partner with the client, trade allies, Program staff, and Centers of Excellence to meet program deliverables, overcome obstacles in the rebate process and enhance the customer experience.
Oversee team of Inside Sales Reps (rebate processing), balance workloads, train, coach, dispatch, and support.
Minimize defects, implement corrective and preventive actions (process, procedures, technology)
Analyze data and performance trends, develop weekly and monthly reports and presentations
Drive continuous improvement initiatives, develop standard operating procedures and tools which may include scripts, talking points, work instructions
Coordinate financial deliverables associated with invoicing and rebate payments
Support new program development including requirements gathering, design, user acceptance testing, and collaboration with Software Development teamMust Have:
Experience leading Service Teams / dispatch, scheduling.
Proficiency using Microsoft Excel and Powerpoint
Comfortable working with
people in a team environment and possess impeccable customer service skills
with the ability to work with both internal and external customers -We Value: -
Significant experience applying best practices in Customer & Product Support
Organizational skills, reliability, dependability, with acute attention to detail and high quality standards.
1-2 years' experience with customer/client reporting.
Ability to take initiative and work with limited direction.
Solid writing skills in either writing proposals or delivering/development of work plan summaries.
Strong communication skills, written and verbal.
Solid presentation skills, a plus.
Professional experience in the energy efficiency, public policy, environmental consulting, or market research fields is desirable, but not required.
Experience with Salesforce reporting or general report development on other platforms, also a big plus.Additional Information

• JOB ID: HRD224261
• Category: Customer Experience
• Location: 208 South Rogers Lane,Raleigh,North Carolina,27610,United States
• Nonexempt
• Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. More...

      

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