Commerce Solution Architect - New York New York

Company: VTEX
Location: New York, New York
Posted On: 05/18/2024

Who you are:

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  You have experience in the eCommerce industry;
  
  
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  You have analytical and logical thinking to design simple solutions to complex problems;
  
  
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  You have systemic thinking to solve simple solutions to complex problems;
  
  
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  You have ease of learning and adaptation: we have the ability to change fast;
  
  
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  You have the urge to question and discover alternatives to pre-existing paradigms;
  
  
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  You have experience in Google Analytics (or similar) and e-commerce KPIs (conversion rate, CAC, etc.); *preferred but not required
  
  
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  You have knowledge of SEO
  
  
  
  
  
  
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    Has a solid experience in various areas around E-Commerce - at least 2 years of experience as E-commerce Manager;
    
    
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    Experienced in solving business problems and quickly picking up new tools or skills;
    
    
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    Design solutions that are simple, elegant, and scalable;
    
    
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    Deliver projects on time, with expected GMV results and within budget;
    
    
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    Build trust with the clients to become a trusted advisor (eliminate/reduce escalation process);
    
    
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    Improve the Net Promoter Score of VTEX clients across US clients;
    
    
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    Prioritize replying to customers' as fast as possible;
    
    
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    Guide business planning and digital strategy workshops;
    
    
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    Strong interest for a multicultural environment;
    
    
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    Ability to prepare and deliver presentations to large audiences;
    
    
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    Ability of interpersonal communication;
    
    
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    Ability to work multi functionally with colleagues and managers, internally and externally;
    
    
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    Ability to translate complexity into action plans and communications;
    
    
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    Ability to work independently and collaboratively;
    
    
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    Strong ability to organize tasks and time;
    
    
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    Entrepreneurship and responsibility
    
    
    What the company should expect from you:
    
    
    
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      Guide clients: I guide our clients by bringing technical and business knowledge together to guarantee the success of the KPIs and goals of the project.
      
      
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      Promotes engagement with VTEX products and services: I keep myself up-to-date on VTEX business cases and the platform's evolution, promoting a service experience that empowers clients to use VTEX products to their fullest potential.
      
      
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      Solution documentation: I am responsible for the default documentation delivery to the client.
      
      
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      Solution architecture: I am accountable for a well-designed, scalable and sustainable architecture, guaranteeing the velocity and sales performance of our clients' stores.
      
      
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      Client's vision: I gather customer-side feedback as insights for the product evolution.
      
      
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      Project visibility: I guarantee visibility to all stakeholders by keeping Salesforce updated with documentation, project status and stages.
      
      
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      Education: I scale VTEX's knowledge exchange by documenting sales strategies, negotiation, proposal and presentation best practices and authority building.
      
      
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      Main KPI's: These are the important metrics that needs to be pursued by the Solution Architect: PS Gross Margin, Time to market, NPS, Target go-live (deadline) vs actual, SI involvement vs VTEX, expected GMV on initial months after the project
      
      
      
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