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Technical Support Specialist - Cooperstown, NY - Cooperstown New York
Company: Optum Location: Cooperstown, New York
Posted On: 05/04/2024
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Tech Support Specialist provides technical support to fast paced healthcare environment. This function includes in person, hands on support, remote support to incident management response and restoration; determination of issue priority, service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution. Primary Responsibilities: - Support Bassett Network
- Analyze and investigate trends and issues
- Work is frequently completed without established procedures
- Works independently and with a team
- Act as a resource for others
- May coordinate others' activities
- Respond to and resolve reported computer software, hardware, operating system
- Fulfill service requests
- Perform installations, upgrades, releases & deployments You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications: - 1+ year of experience in a technical support position
- 1+ years of customer service experience
- Valid driver's license
- Ability to travel 25% of the time
- Ability to provide coverage on weekends & holidays on an on call basis Preferred Qualifications:
- Active directory experience
- MS Office experience (teams, outlook, exchange)
- ServiceNow experience
- HP Printer support experience Soft Skills:
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