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Manager Employee Engagement and Retention - New York New York
Company: Metropolitan Transportation Authority Location: New York, New York
Posted On: 04/28/2024
Job ID: 6740 Business Unit: MTA Headquarters Location: New York, NY, United States Regular/Temporary: Regular Department: Office of Org Design & Devel Date Posted: Apr 24, 2024 Description JOB TITLE : Manager Employee Engagement and Retention SALARY RANGE : $85,000 - $95,000. HAY POINTS : 479 DEPT/DIV : Organizational Design and Development SUPERVISOR : Senior Manager, Employee Engagement & Retention LOCATION : 2 Broadway New York, NY 10004 HOURS OF WORK : Varies SUMMARY : The Manager, Employee Engagement and Retention will work closely with the ODD team to ensure that all employee-focused program and initiatives align to enhanced new hire experiences, additional engagement and belonging recognition efforts. Leads instructor-led trainings by facilitating and/or co-facilitating workshops and sessions, both in-person and virtual, at lengthy sessions, such as all-day trainings and professional development workshops. The incumbent will be focused on making a positive impact on new hires at the moment of on-boarding (i.e., at orientation) and act as a lead steward in facilitating, implementing and tracking consistent engagement activities for employees. RESPONSIBILITIES : - Strategically plan for and manage program logistics from start to finish partnering cross-functionally across the People Team, and ultimately the entire organization.
- Facilitate and refine (where needed) ODD employee program efforts. Such efforts in include, but are not limited to, Internship programs, the New Hire Orientation Program and Engagement Employee-focused initiatives.
- Provide updates and status reports (to the Director of Employee Engagement & Retention and to the Deputy Chief, Organizational Design and Development) on the progress and effectiveness of critical initiatives such as the New Hire Orientation.
- Partner with subject matter experts across MTA in crafting new content and curriculum for all.
- Write communications, plans, and draft other internal content related to the learning experience that will be visible at all levels of the organization.
- For the Internship program, provide Student Leaders with the necessary documentation; the 'welcome' packet, the program checklist, program goals and objectives one-pager, in addition to scheduling and conducting the First Day Onboard Meeting.
- Define, measure, and communicate the program and initiative success metrics as it evolves.
- Conduct training needs analyses, as well as creating design, development, delivery, evaluation, record-keeping, and reporting for the People Team.
- Leverage thought leadership and partnership with the existing training team to continue the evolution of the MTA's repeatable, inclusive, and employee-centric onboarding experience.
- Leverage existing technologies to communicate, coordinate, promote and follow-up with learning communities.
KNOWLEDGE, SKILLS, AND ABILITIES : - Demonstrated ability to complete short- and long-term projects effectively and as efficiently as possible.
- Excellent communication and interpersonal skills.
- Excellent organizational and presentation skills.
- Demonstrated ability to work with all internal levels within a given organization.
- Demonstrated ability to work in a high-profile, high-pressure environment effectively.
- Demonstrated ability to communicate effectively with key internal and/or external stakeholders.
- Demonstrated analytical capabilities and quantitative skills.
- Demonstrated proficiency in Microsoft Office Suite or comparable applications, i.e., Word, Excel, PowerPoint, and Outlook. EDUCATION AND EXPERIENCE :
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