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Lead Product Solutions Engineer - FreeWheel - Rochester New York
Company: Comcast Corporation
Location: Rochester, New York
Posted On: 04/17/2024
FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.Job SummaryFreewheel's Product and Partnerships Solutions Group serves at the nexus between technical and business solutions team. The team employs an analytic, innovative and highly collaborative approach in providing best-in-class services and forward-looking business solutions to the top partners in the Television industry. We seek a lead solutions engineer responsible for establishing and exemplifying best practices in partner integrations; acting as the key technical expert in the rollout of Freewheel's data solutions; and providing guidance in partner usage to support the improvement of Freewheel's data (audience, identity and measurement) offerings.
Based on the broad purview, this individual must be able to communicate with partners, clients and internal stakeholders. They will act as an advocate for the serviceability of data partnerships internally and in-market. The candidate will engage regularly with Partnerships, Product Management and Services teams. The ideal candidate has previous experience working on data products such as audience, identity and measurement.Job Description - Scope and validate new partner integrations providing innovative solutions to meet the specific needs of Freewheel clients' newest and most demanding business requirements -
- Successfully lead projects through identification and delegation of tasks/activities to other team members supporting the project -
- Identify opportunities for improving process, make recommendations, implement changes through automation of activities and mentor junior team members to improve processes -
- Quickly ramp up on Freewheel's data (audience, identity and measurement) offerings as that will be the primary area to support, followed by other partner areas -
- Familiar with partner technology and conducting rapid integrations; adept at developing standardized methods for integrating partner technology with Freewheel, and establishing standardized support strategies -
- Ensure timely and successful integrations through managing internal and external stakeholders -
- Act as liaison between Partnerships, Product Solutions, Product Management, and Engineering for providing guidance and feedback on product usage, gaps and needs - -
- Participate in strategic discussions to improve team operations and performance by contributing ideas and insights - -
- Oversee and recommend changes in operational strategies, policies, and procedures to improve efficiency - -
- Onboard and train new members of the team -
- Provide trusted expertise and feedback on internal projects to improve product usage and customer service - -
- Design and provide trainings on advanced topics to internal teams, and occasionally to our clients and partners - -
- Provide timely, technical support and problem resolution for escalated questions from account team, partnerships team and services team -
- Consistent exercise of independent judgment and discretion in matters of significance. -
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. -
- Other duties and responsibilities as assigned. - - -About You: - -
- Experience in the online advertising/internet marketing or video/television advertising technology in a client-facing capacity - -
- Strong technical skills and familiarity with scripted programming languages, SQL, TCP/IP communication, CURL, etc., as applicable to product area of focus - -
- Strong client-facing communication skills, with the ability explain product functionality, technical design and limitations at the client's executive level as well as to developers or other client experts - -
- Demonstrate a track record of exemplary software implementation and systems integration skills - -
- Proven ability to drive large-scale projects with open collaboration, strong leadership and careful attention to customer requirements - -
- Demonstrate an understanding of the value of the FreeWheel product suite and the ability to work in conjunction with the Project Management, Support Engineering and Account Management groups to devise strategies for Enterprise level solutions - -
- Ability to evaluate customer requirements and lead in the determination of internal priorities - -
- This position is not eligible for visa sponsorship. -Applicants must be authorized to work for Comcast in the United States without a current or potential future need for sponsorshipEmployees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.Disclaimer:
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