Service Coordinator - Yeaout Mechanical - Albuquerque New Mexico

Company: Legence
Location: Albuquerque, New Mexico
Posted On: 05/14/2024

Service Coordinator - Yeaout Mechanical

Yearout, 8501 Washington St. NE, Albuquerque, New Mexico, United States of AmericaReq #1545

Sunday, May 5, 2024

Yearout Mechanical, a Legence company

Yearout Mechanical (https://yearout.com/) is a New Mexico based company specializing in the installation of mechanical and process systems for the commercial, government, manufacturing and industrial communities of New Mexico and Texas. Since our incorporation in August of 1964, Yearout Mechanical has consistently grown and expanded its capabilities, reaching its present position as the premier mechanical contractor in New Mexico. Our mission is to be invaluable to our partners (clients, vendors, industry, and employees) so they cannot imagine success without us, by providing comfortable, reliable and efficient mechanical systems that meet our partners' needs.

POSITION DESCRIPTION: Maintain the service technician's daily schedules and dispatch the technician as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule as well as the daily schedule for service technicians. Maintain customer database with current information. Maintain current service agreement schedule and data base. Have clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times.

Essential Functions of the Position:

Advanced customer service skills.

Advanced communication skills.

Critical thinking and problem solving.

Ability to handle multiple tasks at the same time.

Advanced computer skills.

Organized and detail oriented.

Geographical knowledge of service area or map reading skills.

Must successfully pass required drug and physical tests.

Must have a valid driver's license and driving record meeting the company policy conditions.

Must clear background check.

Must clear previous employment and reference checks.

High school diploma or general education degree (GED).

RESPONSIBILITIES INCLUDE:

Manage internal and external customer calls.

Schedule all preventative maintenance appointments each month with internal and external customers.

Create purchase orders for materials required for Preventative Maintenance contracts.

Coordinate with dispatcher to ensure service calls are scheduled and prioritized as appropriate.

Assist dispatcher in creating work orders for service calls.

Respond to all messages and emails left overnight.

Proof technicians' tech notes.

Maintain the dispatch board/schedule in coordination with dispatcher.

Contact customers with a "Parts Pending" status as parts are received for scheduling.

Follow up on all pending and recommended work with customer utilizing the pending work log.

Maintain and monitor log for work-in-progress.

Maintain the maintenance agreements including billing assist, scheduling, and staging of materials, database information, customer hard files, and renewals in coordination with client support manager.

Maintain accurate material lists for all preventative maintenance contracts - communicate with technicians and dispatcher to update list after calls.

Set up deficiency work orders (Blue folders) in Service Management.

Schedule deficiency reports with external customers.

Update customer files as information is received from installation.

Maintain customer history files in database.

Email and save service reports/photo reports for every service call completed.

Update service log from service ticket.

Compare service timecards and work orders to service schedule for payroll.

Scan and receive all P.O. invoices and packing slips into database system.

Run P.O. reports, research and clear purchase orders to assist purchasing.

Check all work orders on N.F.I. report for updated status and accuracy.

The above responsibilities are not meant to restrict initiative, but rather to define minimum activities. These duties may be altered to suit the needs of the company.

Employment Status: Full-Time

Education: HS Diploma. Bachelor's Degree preferred. 2 years related experience.

Unable to provide immigration sponsorship for this position.

#LI-AR1 #LI-Onsite

Health and Welfare Benefits

Health and Welfare

Medical

Dental

Vision

Prescription drug

Employee assistance program

Personal Benefits

Paid vacation

Company-paid holidays

Sick leave

Financial Benefits

401(k) retirement savings plan

Company-paid long-term disability insurance

AD&D insurance

Life insurance

About Legence

Legence, a Blackstone portfolio company, is an Energy Transition Accelerator--- that provides advisory services and implementation focused on financing, designing, building, and servicing complex systems in mission-critical and high performance facilities. With five decades of expertise in the built environment, Legence has a proven track record of reducing carbon emissions, implementing renewables, lowering utility costs through efficiency consumption, and making systems run better at unmatched speed and scale. To learn more about Legence and its services, visit https://www.wearelegence.com/ .

Contingent Employment Statement

Offers of employment for this role may be contingent upon successfully passing a background check and/or drug screen. Execution of screens will vary based on role requirements and Company policy. All background checks and drug screens will be done in accordance with applicable federal, state, or local law.

Equal Employment Opportunity Employer

Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations.

EEO is the Law (https://www.eeoc.gov/employers/eeo-law-poster)

Reasonable Accommodations

If you require assistance applying online, email ta@wearelegence.com . Please include a description of the specific accommodations you are requesting as well as the job title and requisition number of the position for which you are applying. If you are selected for an interview, please notify your recruiter of your accommodation needs. All efforts to provide reasonable accommodations will be made.

To all recruitment agencies

Legence and its affiliate companies do not accept unsolicited agency resumes. Do not forward resumes to our career's alias or employees of Legence and/or its affiliate companies. Legence and/or its affiliate companies are not responsible for any fees related to unsolicited resumes. Any third-party recruiting agreements for Legence and its affiliate companies may only be executed by Legence Holdings LLC's CHRO or Director of Talent Acquisition, without exception. All others are done without proper authorization and will not be honored. We will not be responsible for any fees under any third-party recruiting agreement not executed by said authority.

Pay Transparency Nondiscrimination Provision

Legence and its affiliate companies will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Other details

Pay TypeHourly

Travel RequiredNo

Required EducationHigh School

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