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Customer Service, Logistics, & Demand Planning Mgr - Teaneck New Jersey
Company: JTI Location: Teaneck, New Jersey
Posted On: 05/21/2024
Description: We're JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you're free to choose. In fact, we've spent the last 20 years innovating, creating new and better products for our consumers to choose from. It's how we've grown to be present in 130 countries. But our business isn't just business. Our business is our people. Their talent. Their potential. We believe when they're free to be themselves, grow, travel and develop, amazing things can happen for our business. That's why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we've been awarded Global Top Employer status, ten years running. So when you're ready to choose a career you'll love, in a company you'll love, feel free to #JoinTheIdea. Learn more: Department: Supply Chain & Logistics Location: Raleigh, North Carolina Reporting to: Sales Director USA Role: Permanent Customer Service, Logistics & Demand Planning Manager About the Role The primary purpose of this position is to manage the customer service and last mile logistics operations, to ensure customer orders are processed and delivered accurately and efficiently in a professional manner without delay and/or interruption. As the first line of JT International's working relationship with customers and last mile logistics partners, the Customer Service operation is responsible for ensuring that a strong rapport and professional relationship is maintained with all customers and key suppliers, with a focus on our strategic last mile shipping partners. Oversee Demand Planners and partner with sales, marketing, and finance departments to establish effective & efficient demand planning processes and forecast modeling. Partner & liaise with factories (internal and third party) and relevant JTI group functions across all three product categories. What you will do - Manage all aspects of the customer service function and the role of the Customer Service Associates to ensure the correct input of orders, the timely shipping and delivery of RMC, & RRP products from each JTI USA warehouse locations.
- Manage the role of the Demand Planners to ensure timely and accurate communication of rolling demand plans to the respective factories to maintain a balanced inventory adequate to meet JTI USA current and future sales needs.
- Work with Customer Care Lead to ensure any issues highlighted by end users are dealt with effectively and in a timely fashion.
- Identify issues, resolve problems and recommend & implement process improvements to ensure consistent, high-quality service to customers is maintained and opportunities for efficiencies are pursued.
- Collaborate with USA Warehouse Manager, and 3rd party logistics providers to ensure delivery details are properly maintained and communicated.
- Resolve invoicing & delivery issues (i.e., discrepancies, variances, late/incorrect deliveries) by working cooperatively with other internal departments including Finance, Accounting, IT and Sales Dept as well as external logistics partners (e.g. Old Dominion, GXO)
- Recruit, motivate and guide the professional development of the team reporting directly and indirectly to the incumbent.
Who We Are Looking For A dynamic, passionate, and result-oriented person, with: |
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