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Manager, Patient Services Functional Analyst - New Brunswick New Jersey
Company: Disability Solutions Location: New Brunswick, New Jersey
Posted On: 05/04/2024
Working with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .Summary: BMS is looking for a full time, experienced Patient Services Functional Analyst with prominent experience on Salesforce technologies. Patient Services Functional Analyst will be responsible for requirements, gap / impact analysis, translation and documentation of new features required on Global Patient Services application built on Salesforce. This role will be responsible for strategy to translate Cell Therapy 360 portals in different languages. Key Responsibilities: - Collaborate regularly with a diverse range of internal teams including scheduling, partners, product management and provide guidance on documenting business requirements in user stories.
- Requirement gap analysis and contribute to user stories functional risk assessment.
- Functional verification of user stories before passing it to the testing team.
- Collaborate with BMS Hyderabad team on user stories, requirements clarification, in-sprint refinement, sprint demos.
- Collaborate with technical and integration team on integration mapping.
- Salesforce and Integration defect triage and helping technical resources on defect management.
- Author GxP documentation like configuration specification, data dictionary, user access and permissions as well as contribute to user requirement specification.
- Assess new requirement impacts to translation and manage end to end translation process from IT.
- Build strategy and execution for translating cell therapy 360 portals into new languages / markets.
- Collaborate with production support team on priority defects.
- Mentor and guide the team on requirement management, sprint & release demos.
- Keeps continuous improvement and process efficiencies in mind when evaluating releases and enhancements. Education:
- Bachelor's degree: degree in computer science, management information systems or related field, or equivalent experience.
- Master's degree preferred. Work Experience:
- 5-7 years of experience in IT project execution and/or business consulting on large enterprise implementations.
- 3+ years of experience in Salesforce Technology as Functional / Business Analyst and having exposure to Salesforce configurations.
- At least 2+ years of experience working in pharmaceutical industry is preferred.
- Experience working with Onsite and Offshore teams.
- Experience on systems supporting multi-product, multi-regions scheduling would be a plus.
- Experience on GxP systems Is preferred. Certifications:
- Salesforce Certified Administrator or Advanced Administrator certification(s) a plus.
- Salesforce Certified Service Cloud Consultant certification(s) a plus. Skills/Abilities:
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