Intelligent Automation Support and Delivery Manager - Raritan New Jersey

Company: Disability Solutions
Location: Raritan, New Jersey
Posted On: 05/04/2024

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 130 years. We embrace research and science -- bringing innovative ideas, products, and services to advance the health and well-being of people. With $76.5 billion in 2017 sales, Johnson & Johnson is the world's most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. There are more than 250 Johnson & Johnson operating companies employing over 125,000 people and with products touching the lives of over a billion people every day, throughout the world. If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Johnson & Johnson is recruiting for an "Intelligent Automation" Engineer (Manager) located On-Site in Raritan, NJ. Intelligent Automation Engineer is a high impact role in the Technology Services organization to help contribute to the vision and strategy of enabling the enterprise with innovative tools and technologies in software driven automations and capabilities. Key Responsibilities:

• Responsible for the management of Intelligent Automation delivery activities that include automation discovery, analyze, design, build, test, deployment, and post launch automation support for IA Capabilities such as Robotic Process Automation (RPA), OCR and Process Orchestrations.
• Manage delivery teams (onsite/Offshore) ensuring alignment to schedule, budget, and scope requirements.
• Lead governance process to ensure automation quality by adhering to IA methodology, SDLC, Design & Code standards, security and compliance policies.
• Lead research and prototyping new IA Capabilities. and collaborate across business, technical teams to support key business programs & initiatives.
• Responsible for leading large scale (150+) automation run / support factory that includes SLA alignment, incident/problem management, Root Cause analysis, bugfixes, improvements, financial cost management.
• Manage customer issues, and provide effective remediation in a timely manner, communicating out status, performance Metrics to customers at all levels of the organization for run/support.
• Partner with lead engineers and drive operational support & architecture optimizations through automation.
• Assist in running Citizen Development program.
• Responsible for managing Intelligent automation Platforms (RPA, Reporting Capabilities, Document Digitization, process orchestration, command center, AI etc.). Partner with engineering, to develop high level solution for platform features to enable product teams. This includes but is not limited to data, logic, APIs and integrations in a modular approach for scale up and reuse.
• Drive continuous improvement across platform and products through automation, measurements and standard processes, and mentor Platform Product Owners and Product PMs on platform consumption standard methodologies to ensure consistency across the platforms.
• Provide technical direction on design considerations, including performance, scalability, maintainability, and traceability.
• Improve operational efficiency by applying SDLC Toolchain and contributing additional automation tools and scripts (e.g., CI/CD automation) to the product and the SDLC Toolchain. More...

      

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