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Drayage Dispatcher - Newark New Jersey
Company: GPAC Location: Newark, New Jersey
Posted On: 04/27/2024
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Lead Dispatcher (drayage) -This is a full-time on-site role as a Lead Dispatcher. The Lead Dispatcher will be responsible for coordinating and managing the dispatch operations, ensuring timely and efficient delivery of goods, communicating with drivers and customers, and resolving any issues or delays that may arise. -Responsibilities: - Receive orders from customers and sales personnel by phone and e-mail.
- Process customer orders in Profit Tools dispatch software.
- Confirm port, rail, and customer work order information have the same information.
- Contact customers immediately if there are any discrepancies.
- Confirm all information at port and rails are updated to pick-up or receive import/ export containers.
- Verify all export boards on Profit Tools are updated with the most recent first receiving date, cut-off date, last free date, empty container pick-up/return depot, etc.
- Communicate with customers to ensure proper pre-alerts and documentation.
- Advise customers of additional accessorial charges, i.e. chassis splits, detention time, etc.
- Update customers of any ongoing issues, questions, etc. that may arise during the course of delivery/pick-up.
- Demonstrate an emphasis on customer satisfaction per company policy.
- Confirm all rates are correct.
- Monitor emails and respond to customers in a timely manner.
- Bring energy, enthusiasm, and a positive attitude to the job.
- Maintain proper attendance and punctuality critical to the operation. -
- Maintain correct inventory of the warehouse.
- Coordinate loading and unloading with the warehouse personnel. -
- Supervise loading and unloading.
- Work with customers and carriers for appointments and proper paperwork.
- Other duties and special projects as assigned by management.Experience:
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