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HelpDesk Level 2 support - Cherry Hill, NJ - Cherry Hill New Jersey
Company: TWO95 International Location: Cherry Hill, New Jersey
Posted On: 04/24/2024
Title: Helpdesk Level 2 support Location: Cherry Hill, NJ Duration: Fulltime Salary: $Market (Best Possible) Job Description: - Provide Help Desk Level-1, Level-2 remote support for desktops, laptops, printers, servers other computer related devices.
- Design and implement network infrastructure.
- When necessary provide onsite support.
- Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
- Troubleshoot and resolve system hardware and software problems.
- Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.
- Document processes and procedures as required.
- Manage and maintain our customers' networks.
- Required to be part of the on call schedule.
- Performs other duties and responsibilities as assigned by the MSP Manager. Required Skills:
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