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Customer Service Representative - Bedford New Hampshire
Company: GCG Location: Bedford, New Hampshire
Posted On: 05/21/2024
Overview Allied Wire and Cable (AWC), a GCG Company , is currently seeking Customer Service Representatives to join our Customer Success team! Do you thrive in a fast-paced, business-to-business environment where collaboration and communication are keys to success? Do you take pride in delivering exceptional customer experiences? If so, AWC's Customer Success team could be your next career home! As an AWC Customer Service Rep, you will work collaboratively with internal partners to provide a best-in-class support for customers across the division . You will onboard new customers and manage day-to-day customer activities such as customer orders, presale inquiries and post-sale transactions to ensure customer satisfaction . If you are looking for an opportunity to apply your excellent customer service and communication skills and exceptional order management capabilities, apply now! After the initial training period has concluded, this role offers a hybrid work schedule consisting of 3 days per week in office and 2 days per week from home. We are open to candidates working out of our offices in either Collegeville, PA, or Bedford, New Hampshire. What you'll do -
Onboard all new customers -
Respond to all customer inquiries with a sense of urgency and first contact resolution -
Runs order reports and works with customers to manage appropriate expectations and proactively resolve problems -
Actively participate in opportunities to improve individual knowledge of the company, products, markets, and systems -
Use continuous improvement methodology and internal and external resources to enhance customer experience and drive process efficiency -
Proactively collaborate with other team members to provide support and share information to ensure daily tasks are completed and both customer and business needs are achieved -
Work toward and contributes to the success of all individual and team goals/metrics -
Support phone coverage as needed -
Perform other duties What you'll bring -
1+ year of Customer Service experience in any industry -
High School Degree or Equivalent required; Bachelor's Degree preferred -
Proficiency with the Microsoft Office suite -
Ability to work effectively under pressure in a deadline driven environment -
Professional verbal and written communication and listening skills -
Ability to communicate with a diverse population of people -
Ability to work in a team environment -
Ability to think critically and analyze issues based on data What we offer |
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