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Engineering Tools Technical Support Analyst (HYBRID) - Hudson New Hampshire
Company: Disability Solutions Location: Hudson, New Hampshire
Posted On: 05/08/2024
Job Description This job is a hybrid role with the selected candidate spending a portion of their workweek at the Hudson, NH location.As a key member of the Engineering Tools team, the support analyst is responsible for the day to day support of engineering software applications. The role is working within the Engineering Tools Organization providing technical support to engineers in their software development and systems engineering analysis tools. The vast majority of tools are commercial (COTS) or open source and include: Polarion Doors, IBM Rational and Mathworks.Candidate duties to include the following: - Design, operation and support of Engineering Tools in the Classified and unclassified networks.
- Troubleshoot performance, availability and overall health of tool environments.
- Assist in planning, and upgrading of applications using Windows and Linux servers and client environments in the unclassified and multiple classified areas/locations.
- Create and maintain documentation for engineering application client and server installations and upgrades.
- Support users in a timely manner using ServiceNow Help Desk ticketing system.
- Interested candidates should have good communication and organizational skills, and a general understanding of Mathworks, Polarion, DOORS and/or IBM Rational.Required Education, Experience, & Skills
- Minimum of High School Diploma and 4 year experience
- 4 years of experience providing technical support to engineers in their software development and systems engineering analysis tools
- Linux and windows application deployment experiencePreferred Education, Experience, & Skills Experience working with virtualized environments such as:
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