Patient Service Representative 1 - Las Vegas Nevada

Company: Physical Rehabilitation Network
Location: Las Vegas, Nevada
Posted On: 05/14/2024

As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Essential Job Functions:

Patient Interaction:

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Helping to create a positive work environment and culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy. Help provide customer service, a smile. Administrative Support:
  • Maintain patient records and ensure all documentation is complete and accurate.
  • Assist in keeping front office area neat, tidy and organized
  • Coordinate with clinical staff to ensure a seamless patient experience.
  • Assist front office with front office tasks when down time occurring including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
  • Communication and Coordination:
  • Liaise effectively between patients, clinical staff, and other departments within the facility.
  • Communicate clearly and professionally to address patient concerns or questions. Miscellaneous Operations:
    • Maintain a clean and organized reception area.
    • Assist in managing inventory and ordering office supplies as needed.
    • Participate in team meetings and contribute ideas for process improvement.
    • Cleaning and Maintenance: Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies Physical Requirements:
      • Sitting: Prolonged periods of sitting at a desk while working on a computer and paperwork.
      • Manual Dexterity: Ability to use a computer keyboard and perform tasks requiring dexterity.
      • Vision: Clear vision for reading and analyzing documents.
      • Communication: Ability to communicate effectively verbally and in writing.
      • Mobility: Occasional movement within the office environment. Qualifications:
        • High school diploma or equivalent; additional education in healthcare administration is a plus.
        • Proven experience in a customer service role; healthcare setting preferred.
        • Proficiency in using office software and scheduling systems.
        • Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
        • Attention to detail and accuracy in handling patient information and documentation.
          
          Note: This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management. More...

              

          ---

          Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.

          ---