Call Center Representative - Customer Service - Earth City Missouri

Location: Earth City, Missouri
Posted On: 05/04/2024

Adecco is assisting a local client in their search to fill multiple Call Center Representative - Customer Service jobs in Saint Louis, MO. This is a temporary opportunity, possibly temporary to hire. We're looking for friendly people who have a great attitude and love to be on the phones all day! Retail and other customer service experience is a plus! If you meet the qualifications listed below Apply Now!



Responsibilities for this Call Center Representative - Customer Service job include:



• Interact with customers to provide information in response to inquiries about products and services and to handle and resolve issues

• Receive a high volume of inbound calls/inquiries with varying degrees of questions or concerns regarding Workforce Solutions services and automated systems

• Keep record of customer interactions, record details of inquiries, comments, as well as actions taken

• Use computer system to track, gather information, and/or troubleshoot the items raised by the customer

• Achieve productivity standards and goals set by the company while maintaining high level of customer service

• Refer unresolved customer issues to designated customer service department or supervisor for further investigation



Qualifications:



• Retail experience is a plus!

• High School diploma or GED

• Previous experience working in a Customer Service Environment

• Candidate must be able to sit for the majority of their shift

• Excellent verbal and written communication skills

• Ability to organize work duties and perform job functions independently

• Make good decisions and resolve issues in a clear, calm, and diplomatic matter

• Computer literate - Proficient with Email and Microsoft Word and working in spreadsheets



Requirements:



• Possess the ability to function in a fast-paced, demanding, high growth environment, and be client-satisfaction oriented

• Display excellent attention to detail

• Maintain the highest level of integrity, courtesy, and respect while interacting with clients, Workforce Solutions employees, and business contacts

• Exhibit strong organizational, problem-solving, and analytical skills.

• Must have excellent listening, oral, and written communication skills.

• Strong interpersonal skills and professional attitude.





Shift will be a set schedule each week, Monday through Friday. May be first shift or a mid-shift (11:30 am - 8:00 pm position).



Pay for this position is $10.00-$12.00s/hr. All applicants must pass an extensive background including pre-hire Credit Report prior to starting position.



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