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Epic Beaker Analyst - Remote - Saint Louis Missouri
Company: UnitedHealth Group Location: Saint Louis, Missouri
Posted On: 04/28/2024
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Optum Enterprise Epic Services team is building an innovative, comprehensive Epic services capability using the collective expertise of our clinical, consulting, delivery, technology and operations teams. Our Center of Excellence, located in Nashville, TN, is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high performance teams to leverage the power of technology and services delivery to improve care. Solid candidates for this role will be able to demonstrate self-motivation, individual leadership and team collaboration. Most importantly, our OEES team will foster a culture of diversity and inclusion and drive innovation for our company and our clients. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: -
Lead all phases (e.g. design, build and testing) of small to medium size application projects including Epic software upgrades, adoption of new Epic functionality and/or significant enhancements to integrated workflows -
Provide Epic product function expertise for the design, build, and testing for assigned module(s), including but not limited to Beaker -
Collaborate with end users to design, scope and build Epic enhancements and configure system build to resolve incidents in accordance with Service Level Agreements (SLAs) -
Provide technical and or clinical consultation including application configuration and integration with third party applications. Review, analyze, and evaluate system needs to develop recommendations for customers -
Develop, support and maintain workflow documentation, test scripts and configuration guides for core pieces of application functionality -
Perform daily monitoring of applications in production use; including 24/7 on call coverage as required -
Work with trainers to develop and maintain application specific training curriculum and materials -
Develop solid relationships with operational stakeholders, customers and business partners -
Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Years of post-high school education can be substituted/is equivalent to years of experience Required Qualifications: -
Active / current Epic certification in at least one area; Beaker CP and Beaker AP and more than 2 years Epic Experience or 5+ years direct clinical experience -
3+ years healthcare experience -
Direct client healthcare domain knowledge such as Clinical Lab workflows, and lab draw stations workflows Preferred Qualifications -
Experience with device integration -
Proficiency with Excel, Visio, PowerPoint and SharePoint -
Proven ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills Key Competencies: |
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