Installation and Service Coordinator - Kansas City, MO - Kansas City Missouri

Company: Lifeway Mobility
Location: Kansas City, Missouri
Posted On: 04/26/2024

At Lifeway Mobility, we care about our employees' well-being. Join our team and enjoy a comprehensive benefits package that includes medical, dental, vision, 401k, employer paid life and LTD and some voluntary benefits too. We set you up for success at the start- with our Academy, which includes virtual and in person training, ongoing support, and the opportunity to grow, either in your role, or into a new role. Plus, you'll have the opportunity to relax and recharge with 7 paid holidays and two weeks of PTO. Apply now to be a part of our team. Ready to elevate your career with us?
Lifeway Mobility, an established leader in the fast-growing home accessibility industry, helps seniors with impaired mobility and individuals with disabilities stay in their homes and remain independent. We're seeking a tech-savvy, customer-first team player to support customers and assist in managing installation and service projects.
Key responsibilities include the following:
-- Coordinates production processes from point of sale to project completion.
-- Coordinates special order product installations with respective sales agent.
-- Manages the purchase order process and coordinates with branch technicians to establish reorder points on established stock items and inventory
-- Assumes the role of customer interface with calls and emails as it relates to service, scheduling and production
-- Request and documents service authorizations from state agencies
-- Coordinates the parts return process ( packaging, shipping and vendor credit)
-- Estimates service pricing, production time frames and man hours as it relates to product installation and service.
Our ideal candidate will have the following qualifications:
-- At least three years' experience in telephone/computer-based customer service
-- High school diploma
-- Ability to juggle phone calls and computer tasks
-- Experience with Microsoft Word, Excel, Outlook, and client relationship management (CRM) systems
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Lifeway Mobility is an Equal Opportunity Employer.PI507f7547efd3-25660-34307155 More...

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