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Billing Specialist - Fenton Missouri
Company: Resla Location: Fenton, Missouri
Posted On: 04/26/2024
Resla Overview: Resla is a leading car rental agency committed to providing exceptional service and support to our customers. We pride ourselves on our fleet of high-quality Tesla vehicles and our dedication to customer satisfaction. Position Summary: Do you excel in the art of financial management and possess a knack for delivering exceptional customer care? Join our team as a Financial Services and Customer Care Specialist, where you'll play a pivotal role in ensuring smooth financial transactions and providing top-notch service to our valued clients. With your expertise and dedication, you'll contribute to enhancing our customers' experience and fostering long-lasting relationships. Key Responsibilities: - Financial Transaction Management:
- Skillfully handle the payment of any outstanding balances, ensuring accuracy and timeliness in processing transactions.
- Repo Scheduling Expertise:
- Coordinate repossession schedules with our trusted service providers, demonstrating meticulous attention to detail and adherence to regulatory guidelines.
- Deposit Refund Facilitation:
- Initiate the refund process for security deposits once all collection efforts have been exhausted, providing transparent and efficient communication to our clients throughout the process.
- Payment Reversal Proficiency:
- Process payment refunds with care and precision, addressing customer inquiries and concerns with empathy and professionalism.
- Task Management and Documentation:
- Create and execute tasks with precision, documenting all pertinent information and issues to ensure comprehensive tracking and resolution.
- Customer Outreach and Engagement:
- Reach out to customers with next-day returns, offering personalized assistance and inviting them to extend their rental if desired, fostering a positive and proactive approach to customer engagement.
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