Retail Bike & Snow Master Tech - Key Holder - Public Lands - Woodbury Minnesota

Company: Public Lands
Location: Woodbury, Minnesota
Posted On: 05/17/2024

At Public Lands you can turn your passion for the outdoors into a career. Our mission is to celebrate and protect our public lands, ensuring everyone can explore our great outdoors. -We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. - On our team, everyone plays a critical role providing genuine, helpful, and friendly service to equip explorers of all levels for their next adventure outdoors. -If you are ready to make a difference and take the next step in your career, apply to join our team today! -OVERVIEW:The Retail Bike & Snow Master Tech Key Holder has primary responsibility for operating the store's -service department so as to maintain high quality and safety standards and deliver extraordinary -service to our explorers. The ideal candidate for this role is skilled in bicycle mechanics and has prior -experience with assembly, service, fitting, and repair of both Bike and Snowsport equipment. The -Retail Bike & Snow Master Tech Key Holder is responsible for building, maintenance and repair all -types of bikes from entry level to high end. In addition, the core responsibilities within the service -department, the Retail Bike & Snow Master Tech Key Holder is expected to be fully trained in sales -and register functionality to help meet the needs of the explorers. This role leads the shop team in all -services including but not limited to: -

• Bike: All repairs, basic to advanced. This includes but is not limited to, repairing/replacing -parts/servicing cranks, derailers, suspension, brakes, cassettes, wheels, and e-bike repairs; -fitting accessories (lights, pannier racks or cycle computers); routine safety checks; cleaning, -degreasing and lubricating bicycles and components, etc. -
• Ski/Snow: Mounting bindings, base services, sharpening edges, waxing, brushing, polishing -and preparation and detuning tips/tails. -
• Diagnose faults, damage, and wear to give accurate estimates to customers, and educating -them on and whether repairs are essential or recommended. -
• Assemble new equipment and preform quality checks before handing off to the explorer. -
• Preserving complete and accurate shop records and maintaining record keeping systems -
• Scheduling and monitoring the production and throughout of shop work to meet customer -demand. -
• Completing Post Accident inspections and reports as necessary. -
• Assisting with updating shop records and maintain record keeping systems that align with -Company policies and procedures. -
• Own scheduling and inspection/repair process for rental operations ensuring equipment is -available and ready for the explorers' adventure. -
• Ensures the equipment is to company standards and ensuring a clean, secure, and safe work -environment. -
• Assist and educate customers with the purchase including how to use and maintain their bike -and/or Snowsport equipment and accessories. -
• Point of contact for all customer issues and considers the ultimate impact of decisions and -actions on internal and external customers. -
• Support Company standards of selling and customer service by providing a friendly -environment, including greeting, and acknowledging every customer and maintaining solid -product knowledge. -
• Contributes to sales results by knowing products and services, accurately communicating -product information. -
• In partnership with the Retail Services Lead, must build, train, and help certify a team of -Technicians to carry out shop service. -
• Assists in handling risk by ensuring all shop employees are trained and certified to the level of work they perform, and all work meets vendor quality and safety specifications.
• Train and mentor new hires by sharing experience, knowledge, and best practices. Share timely feedback on projects, tasks, and deliverables.
• Consolidates information from various sources including feedback from others to reach sound decisions.QUALIFICATIONS:
  • Flexible availability - including nights, weekend, and holidays. -
  • 2+ years previous bike and/or snow sports experience or equivalent including assembly, -service and repair of bike and snow sports equipment. -
  • Previous experience managing a team is preferred. -
  • Prior ski/paddle sales and service experience in a fast-paced shop is preferred. -
  • Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 -times per hour). -
  • Ability to work extended periods of time (up to 4 hours) standing or walking. More...

        

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