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Premium Experience Host - Minneapolis Minnesota
Company: Armory Location: Minneapolis, Minnesota
Posted On: 05/16/2024
Description: Job Type: Part-time Qualifications: Night Shift (Required) Customer service: 1 year (Preferred) US work authorization (Preferred) Benefits Pulled from the full job description Flexible schedule Full Job Description We are looking for a qualified and enthusiastic Hosts to join our team and represent The Armory's Premium Experience program, which focuses on delivering an unmatched concert experience to our highest contributing clients in an upscale and high-touch environment. Working within a concert venue provides a fun atmosphere with amazing guests, in a fast-paced environment. Hosts' responsibilities include being the first point of contact for our suite holders and guests; welcoming, checking-in and organizing groups, managing reservations via a handheld iPad app and escorting guests to their private suites. For this role, you should have solid organizational and people skills to make sure our guests have a positive experience from the moment they arrive until their departure. Ability to learn quickly and communicate with a team in a large venue will contribute to your success. Responsibilities: Represent and uphold a high level of standards Welcoming guests to the venue, being the most hospitably first point of contact Managing reservations and assisting guests with their reservations Escort customers to assigned suites Introducing client to Server and communicating special requests or needs Utilizing an iPad based reservations app Upgrade and sell suites as new reservations Maintain a clean reception area Answer incoming calls and address guests' queries Pay: $18.00 per hour Requirements: Requirements (preferred but not required): Previous work experience as a Host or Server Professional appearance and attire required Understanding of restaurant/venue etiquette Experience in managing reservations, iPad based app experienced preferred Demonstrable customer-service skills Excellent communication skills (via phone and in-person) Strong organizational skills with the ability to monitor your surroundings Good physical condition to walk and stand during an entire shift Job Type: Part-time Additional Info: Benefits: Flexible schedule Schedule: Day shift Evening shift Holidays Monday to Friday Night shift On call Weekend availability COVID-19 considerations: Facilities are cleaned on a consistent basis, hand sanitizer is always available, we keep a stock of masks for team members to use at any time. Ability to commute/relocate: Minneapolis, MN 55415: Reliably commute or planning to relocate before starting work (Required) Experience: Customer service: 1 year (Preferred) Shift availability: Night Shift (Required) Work Location: One location More...
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