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Dispute Resolution Analyst I - Saint Paul Minnesota
Company: Disability Solutions Location: Saint Paul, Minnesota
Posted On: 05/03/2024
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : High School Diploma Travel Percentage : 0%Job DescriptionThe world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we'd like to know: Are you FIS?About the role:Respond fully, accurately, and timely to consumer requests by researching and investigating information contributed by financial institutions and taking appropriate actions in adherence with the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA).What you will be doing: - Provides consumer data, e.g., identity and banking history, to member financial institutions in response to consumer's application for banking services in accordance with rules and regulations, on behalf of ChexSystems, a Consumer Reporting Agency (CRA).
- Responds to requests for consumer reports received by internet, voice response unit, fax, or mail.
- Provides consumer disclosures following appropriate procedures and rules based on personal identifiers provided by consumer and in accordance with rules and regulations.
- Compiles consumer reports and ensures incorrect or nonmatching information is not disclosed to consumers.
- Serves as point of contact for consumers negatively impacted by information reported to financial institutions.
- Processes consumer disputes submitted by consumers, e.g., identity theft, fraud claims, by identifying the consumer's dispute and properly documenting it in the consumer's file. Places security alerts and security freeze requests as appropriate.
- Troubleshoots consumer's problems, identifies root cause, and uses appropriate procedures, rules, and resources to resolve consumer disputes and issues.
- Investigates consumers' disputes and communicates with information source to verify accuracy of reported information and takes appropriate action to resolve the consumer dispute, i.e., deleting the information if no response within required timelines, interpreting responses, evaluating sufficiency of information, and following up.
- Meets performance standards, e.g., accuracy audits, phone monitor results, quality standards, and adherence to required timelines.
- May handle escalated consumer phone calls and resolve issues.
- May provide guidance, coaching, and mentoring to less experienced associates.
- Other related duties assigned as needed.What you will need:The successful candidate will have the following experience and skills:
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