Product Specialist - French / English Bilingual - Auburn Hills Michigan

Company: Whisker
Location: Auburn Hills, Michigan
Posted On: 05/14/2024

Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better.As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether its a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way. To us, having a pet is the best thing ever. At Whisker, life together just keeps getting better.Whisker is based in Auburn Hills, Michigan and Juneau, Wisconsin with 500+ passionate team members.Summary:The Product Specialist French/English Bilingual provides top-notch service to our Whisker customers in French, utilizing knowledge of products, processes and commonly used customer service concepts. The Product Specialist will communicate with our customers via support platforms such as phone, chat and email.This position will be serving customers globally and requires you to work either Monday-Friday 3:00 AM - 11:30 AM EST or 5 AM - 1:30 AM EST or Tuesday-Saturday - 3:00 AM - 11:30 AM ESTWhat You'll Do:This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary.Provides best-in-class customer service, solutions, and product information to our customers in French from inbound and outbound customer support platforms - phone, chat, and emailManages inbound calls and customer communication within outlined KPIsContributes to the weekly team meetingsSpecializes in assisting customers in troubleshooting their Litter-Robot and Feeder-RobotOffers customers technical support for our mobile app, including onboarding, connectivity concernsProvides insight into how customers feel about our products, what troubleshooting issues are trendingParticipates in devising unique solutions based on customer experience with how our products are used in their home environment all over the worldWill perform additional responsibilities when requiredWhat You'll Bring:HS DiplomaFluent in French3+ years of customer service experienceExcellent verbal, written, and interpersonal communication skillsExperience with data entry and order entryAbility to multitask and prioritizeMust be a team playerStrong computer skills, including experience with spreadsheets, documents, word processingMaintains confidentiality of proprietary informationAbility to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptionsHigh degree of initiative, self-motivation, and ability to motivate othersAbility to provide a working atmosphere that is positive and productiveAbility to establish and maintain cooperative working relationships with team members and colleaguesFlexibility to work hours outside of shift and overtime when necessaryNot Required but nice to have:2+ years of help-desk or customer service experienceGoogle Suite experienceSalesforce experienceMagento experienceNot required to have pets, but highly recommended!Benefits & Purrks:Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the why, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrows pet productsplus a whole lot of extras. You will also be provided with:Premium Medical/Dental/Vision insuranceLife InsurancePTO14 Paid HolidaysPaid Parental Leave401K with 4% MatchFlexible Work ArrangementsTop of the line equipmentLife InsuranceSupplemental Pet InsuranceStatement of Inclusivity:We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.#onsite1by Jobble More...

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