Operations Support - Part-Time - Great Lakes Crossing - Auburn Hills Michigan

Company: Primark - US
Location: Auburn Hills, Michigan
Posted On: 05/12/2024

Support the store to create a safe customer and colleague environment. Conduct operational checks to enhance colleague and customer experience.

Reports to: EHS & Operations In-Store Lead / Store Manager


This role will:
--- Support the Store Manager / EHS & Operations In-Store Lead with store operational and EHS tasks and act as a point of contact for EHS & Operations to help maintain a safe working environment for customers and colleagues. Support the store management team with proactively mitigating hazards, conducting training programmes and driving operational excellence


Key Responsibilities:

Sales & Customer Experience

--- Print POS tickets to support Primark's Pricing policy
--- Assist with inputting price adjustments on system
--- Print units per hour measures for tills when needed to support Till Team Manager's understanding of resource requirements and effectiveness
--- Support with customer queries with a view to resolving them in line with our customer promise


People

--- Act as the point of contact in-store for Operations and EHS queries
--- Actively cascade any Operations and EHS topics that arise to the store team
--- Promote compliance to Operations and EHS policies and procedures
--- Feedback and escalate to EHS & Operations In-Store Lead on Operations and EHS issues for resolution when required
--- Listen and communicate effectively as part of a successful store team
--- Demonstrate trust and mutual respect in all interactions with the store team
--- Support with EHS training for new starters and refresher training for Retail Assistants when required


Operations / Cost Control

--- Support the store management team to deliver operational excellence throughout the store and in line with 'The Way We Work' manual
--- Update the Store Manager / EHS & Operations In-Store Lead on your daily / weekly activities along with any store deadlines
--- Support with EHS activities in accordance with local guidelines
--- Review DAN/WAN communications and action Operations and EHS tasks
--- Understand and adhere to GDPR policies and procedures
--- Input updates to systems and maintain stock file accuracy (e.g. Soiled & Damaged, New Life, kimball corrections, markdowns, delivery dockets, transfers in/out, balances and transvals)
--- Raise maintenance repair work orders on PRIMMS system accordingly and liaise with the contractor, so the tasks are completed within agreed timeframes
--- Support store management team by completing relevant contractor management paperwork
--- Assist with reporting and resolving any technology repairs in a timely manner
--- Manage the lost property (non-valuable) process
--- Complete stationery orders for the store
--- Order shop floor goods (not for resale)
--- Support with routine self audits
--- Order PPE to maintain sufficient stock of supplies for a safe working environment
--- Check First Aid kits are stocked with relevant materials / supplies


Skills & Experience

--- Desire to provide great colleague & customer experience
--- Great people skills with an ability to build and maintain credible working relationships with colleagues
--- Ability to effectively communicate, guide and support colleagues
--- Planning and organisation skills with strong attention to detail
--- Administrative and computer skills
--- Positive, proactive and self-motivatedEmployee - Permanent More...

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