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Job Coach/Retention Specialist - Pontiac Michigan
Company: Center For Employment Opportunities Location: Pontiac, Michigan
Posted On: 05/09/2024
Job Coach/Retention Specialist- In Person- Home Office- Pontiac, Michigan (Will need to be able to train and support in Detroit, MI office occasionally) Anticipated deadline to submit application: May 17th 2024 at 12:00pm EST. Position may close early if application limit is met. Apply promptly for full consideration The Opportunity CEO is seeking a Job Coach/Retention Specialist (JC/RS) who is responsible for helping program participants stay focused and motivated while working on transitional job sites and in their efforts to obtain permanent employment. Through early intervention and appropriate support services, they are devoted to helping participants stay motivated while working in temporary employment and focused on their efforts to retain permanent employment. The JC/RS has a caseload of participants to whom they provide support services to ensure they become job start ready. They monitor participant progress utilizing weekly targeted case management, motivational interviewing, and connections and referrals to other support services agencies. The JC/RS is also responsible for helping CEO achieve targeted retention outcomes. They will keep participants engaged in CEO services and in the labor force for twelve months from the start of the first full-time job placement. A successful JC/RS understands customer relationship management and the importance of quality data entry. They will be responsible for maintaining and documenting the status of the relationship between our participants and CEO in our case management system. Who We Are The Center for Employment Opportunities (CEO) provides employment services to people recently released from incarceration. Across the United States, 8,000-9,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities. What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 30,000 formerly incarcerated individuals have secured full-time employment since 1996. Who You Are - You're deeply dedicated to social justice and perhaps are already working in the re-entry space
- You're experienced in providing feedback and guidance to clients to encourage their growth and continued development of their knowledge and skills
- You come to CEO with at least 2 years of experience teaching or leading group presentations
- You're passionate about making an impact on people's lives and interested in guiding them to achieve their career goals through a balance of accountability and empathy
- You are a people-person and love to inspire others to reach a goal and perform to the best of their ability
- You have strong customer service skills and take a human-centered approach when communicating with participants
- You have strong time management and prioritization skills
- You're able to anticipate problems, evaluate them, and determine and implement solutions
- You're computer savvy (demonstrated word processing skills, ability to use the Internet to research job opportunities, familiarity with Salesforce preferred) Responsibilities
Responsibilities of the Job Coach / Retention Specialist include but are not limited to: Job Coaching - In collaboration with colleagues, ensures that at least 70% of participants become Job Start Ready
- Guide and coach participants in key preparatory activities tied to employment, including writing professional resumes, networking, and mock interviewing
- Use motivational interviewing techniques as appropriate to help guide participants to goal achievement
- Maintain weekly contact with participants to track their progress to interview readiness
- Makes appropriate referrals to outside agencies when necessary; documents in Salesforce
- Facilitate group sessions and workshops to build employment readiness skills
- Build positive relationships with criminal justice partners in various settings, including parole bureaus and correctional facilities
- Regularly discuss participant process and status with colleagues
- Engage participants in ongoing discussions about their employment goals Retention Services
- Maintain frequent contact with participants
- Research and connect participants to educational and vocational opportunities as related to their short- and long-term goals
- Provide participants with continued life skills education and relevant resources
- Advocate for participant needs with parole officers and other constituencies
- Distribute retention incentives to participants Direct Support
- Engaging participants in ongoing discussions about their employment goals
- Using motivational interviewing techniques as appropriate to help guide participants to goal achievement.
- Developing and producing a professional resume for each participant
- Maintaining weekly contact with participants to track their progress to interview readiness
- Facilitating group sessions and workshops to build employment readiness skills Administrative Support
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