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Commercial HVAC Service Manager - Novi Michigan
Company: Carrier Location: Novi, Michigan
Posted On: 05/05/2024
Country: United States of America Location: CAM12: CCS-Farmington Hills,MI 40120 Grand River Avenue, Novi, MI, 48375 USA Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together. About This Role We are looking for a Commercial HVAC Service Manager that Supervises Field Service Technicians, manages day-to-day priorities, solves client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management. Key Responsibilities - Responsible for overall team safety performance and adherence to established programs and protocols
- Lead the career development of the assigned team including project managers and the technical team
- Forecast, monitor, and document financial performance against plan
- Coordinates, prioritizes and resolves issues encountered by a more experienced team.
- Optimizes the usage of manpower, standard time, equipment and energy of more experienced team
- Escalates critical/complex issues that will impact the business
- Manages more experienced team according to established programs and objectives.
- Quality Issue Management
- Contacts customer, collects feedback, and establishes and maintains good relationship with customers
- Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans
- Drive team discovery, quoting, approvals, and executions of field service work, enabling account expansion opportunities and T&M growth within assigned portfolio targets
- Drive financial results as determined by area management for each product/project assigned.
- Act as account consultant with assigned clients. Drive account improvements, identify expansions, and partner with sales and leadership to build technology roadmaps with account stakeholders ensuring a premier position within our customer base
- Drive technological improvements within the service portfolio. Perform discovery through routine client touchpoints and engage account executives to develop opportunities to closure
- Own the successful on-time renewal of all Planned Service Agreements
- Coordinate and manage work to be performed for the customer
- Ensure profitable execution of all service delivery plans and owner direct installation work
- Effectively manage cash flow, costs billings and receivables.
- Consistently oversee billings of portfolio in a timely manner in a format that meets the customer's expectations
- Maintain profitability goals and positive cash flow within the portfolio
- Ensure department's timely completion of required training
Required Qualifications - High School Diploma or GED
- 3+ years of Service Management Experience
- 1+ years of experience with the Microsoft Office Suite
- Valid Driver's License
- Ability to travel within territory to job sites and customer locations up to 50% of the time.
Preferred Qualifications |
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