Current Statistics
1,748,663 Total Jobs 393,294 Jobs Today 17,936 Cities 222,695 Job Seekers 146,729 Resumes |
|
|
|
|
|
|
Non-Commercial Inside Sales Representative - Wyoming Michigan
Company: Disability Solutions Location: Wyoming, Michigan
Posted On: 05/03/2024
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...Position Summary:Provides friendly and efficient customer service, order processing and delivery support to customers of Gordon Food Service via phone, email and internet. Strengthens customer relationships through strong product knowledge and product application, delivery coordination, and error resolution. Promotes and utilizes E-Commerce technologies. Essential Functions: - Serves as liaison between the CDS and partners within the organization.
- Participates as a core member in new customer implementation process; Develop and Maintain customer relationship.
- Supports and partners within assigned division and customer assignment; Perform effective route management
- Codes perspective bids for National Accounts or CDS as needed
- Manages customer orders (both stock and nonstock) manually, or via EDI 3rd party ordering systems, or fax and completes timely callbacks/e-mails to discuss edits and confirm complete orders.
- Maintain current knowledge of product and system status within divisions and distribution centers to assist CDSs and customers.
- Serves as information resource to CDS, National Account Managers, Logistics, and Sales Support on product related questions regarding inventory levels, excessive punches and general product information
- Mentor new call center representatives and attend ongoing training sessions.
- Arrange exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, UPS or any other delivery services aligned with Gordon Food Service (used Chains)
- Support CDSs with order guide management
- Determine appropriate credits for customers. Assists with Invoice and Credit Memo inquiries as well as processes appropriate credits for customers as needed.
- Source product based on customer needs with Stock, Non Stock and EPO items (added)
- Creates Business Analytics reporting for customers and CDSs as requested.
- Recalls (need verbiage if deemed applicable)
- Performs other duties as assigned.Knowledge / Skills / Abilities:
|
|
|
|
|
|
|