Dispatcher for Plumbing Company - Macomb Michigan

Company: Mr. Rooter of Macomb
Location: Macomb, Michigan
Posted On: 04/27/2024

Benefits:
Flexible schedule
Free food & snacks
In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter - Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers' homes. At Mr. Rooter, we love what we do, and we believe in it. It's not just plumbing to us, but a philosophy applied to every area of our lives. It's just the plumbing that's made us famous.
As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.
Specific Responsibilities:
Receive incoming calls in a professional and courteous manner
Enter customer data into ServiceTitan
Prioritize and coordinate the scheduling of services
Dispatch technicians to jobs
Close out jobs based on information provided by the technicians
Coordinate delays in schedule with customers and service technicians
Perform other duties as needed which may include cross-training in related positions

Must be able to work in a fast-paced environment
Minimum two years admin experience
Strong computer skills
Ability to multi-task
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
Must be reliable
Saturday shift mandatory as well as two Sundays per month
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing - franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business. More...

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