Porsche Care Advocate - Customer Service Job in Auburn Hills, MI - Auburn Hills Michigan

Location: Auburn Hills, Michigan
Posted On: 04/18/2024

<span><B>Porsche Care Advocate - Customer Service Job in Auburn Hills, MI</B><br>&nbsp;<br>The Customer Relations Advocate will be representing the Porsche Brand by answering telephone calls, email, and white mail from existing and prospect customers. &nbsp;In this role, you will be empowered to &ldquo;do what it takes&rdquo; to leave a customer with the very best impression of the Brand. &nbsp;Delivering exceptional customer experiences is the only priority. &nbsp;In the role, you will be recognized and rewarded for providing these exceptional experiences.<br>&nbsp;<br><B>Anyone applying for this role should:</B><br><ul>

<li>Be a professional interested in starting a career in the automotive industry.</li><li>Understand what it takes to deliver an exceptional experience.</li><li>Have excellent verbal and written communication skills.</li><li>Have a history of not only getting the job done, but getting it done effectively and efficiently.</li><li>Be motivated by achieving results.</li><li>Demonstrate a strong work ethic and moral standard.</li><li>Be a fast learner who is able to put what they learn into practice.</li><li>Have the desire and ability to grow within the organization.</li></ul>

&nbsp;<br><B>Essential Functions:</B> <br><ul>

<li>Ability to leave a customer with a great impression of the brand.</li><li>Ability to take a common sense approach to solving problems.</li><li>Demonstrate fiscal responsibility and exercise clear business reason when making decisions.</li><li>Formulate creative business solutions to achieve superior customer satisfaction.</li><li>Ability to quickly and accurately document information.</li><li>Ability to understand and properly apply Porsche Policy and Procedure.</li><li>Properly document customer information in the Porsche CRM tool.</li><li>Provide owners with answers to questions regarding vehicles, features, and services. &nbsp;</li><li>Work with a team to resolve customer/vehicle issues.</li><li>Participate outbound related projects and activities as deemed necessary by the business</li></ul>

&nbsp;<br><B>Qualifications: Required Skills</B><br><ul>

<li>Ability to work in a fast-paced, extremely customer-focused contact center</li><li>Demonstrate strong business decision-making skills</li><li>Ability to interact with professionalism and maturity </li><li>Demonstrate the capacity to deliver exceptional experiences</li><li>Ability to work independently, yet be a team player </li><li>Display strong interpersonal skills.</li><li>Excellent verbal and written communication skills</li><li>Ability to adapt and act quickly to process change</li><li>Ability to multi-task and have strong attention to detail</li><li>Strong Windows/PC skills </li><li>Strong internet usage skills</li></ul>

&nbsp;<br><B>Minimum Education Requirements:</B><br><ul>

<li>Degree preferred, but not required</li></ul>

<B>&nbsp;</B><br><B>Prerequisites to Apply:</B><br><ul>

<li>Previous experience with the following is desired but not required:</li><li>Experience with a Luxury Brand</li><li>Customer Relationship Management (CRM)</li><li>Automotive experience (call center, dealership) </li><li>Hospitality experience </li></ul>

&nbsp;<br>For immediate consideration, please submit your resume and someone from Modis will get back to you as soon as possible regarding this Porsche Care Advocate - &nbsp;customer service job located in Auburn Hills, MI.<br>&nbsp;<br>&nbsp;<br></span> More...

Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.