French Bilingual Customer Service Representative! - Grand Rapids Michigan

Location: Grand Rapids, Michigan
Posted On: 04/18/2024

Adecco is assisting a local client in recruiting for a current French-English bilingual Call Center Representative - Customer Service job in Kentwood, MI. This is for a temporary to hire opportunity. As a French-English bilingual Customer Service Representative you will interact with customers via telephone to provide information and reply to inquiries about products and services. You will also be charged with handling and resolving complaints. If you meet the qualifications listed below please Apply Now!



Responsibilities for this Call Center Representative - Customer Service job include:



Receive a high volume of inbound calls with varying degrees of questions or concerns

Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken

Use computer system to track, gather information, and/or troubleshoot the items raised by the customer

Achieve productivity standards and goals set by the company while maintaining high level of customer service

Refer unresolved customer issues to designated call center department or supervisor for further investigation



Qualifications:

High School Diploma or equivalent

1-3 years relevant experience

Candidate must be able to sit for the majority of their shift

Excellent verbal and written communication skills

Make good decisions and resolve issues in a clear, calm, and diplomatic matter

Computer literate - Proficient with Email and Microsoft Word

Able to work in a team environment





Pay for this position is $12.00/hr plus overtime as needed. This is a temporary to hire opportunity.



Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.



Click on Apply Now to be considered for this French-English bilingual Call Center Representative - Customer Service job in Kentwood, MI or any related opportunities with Adecco.





Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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