Customer Service Representative - Boston Massachusetts

Company: Accenture
Location: Boston, Massachusetts
Posted On: 05/07/2024

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies for Diversity lists.

Intelligent Citizen Services Contact Center Agent

The Intelligent Citizen Services Associate will leverage call center experience, customer service skills, problem solving and attention to detail to deliver a positive customer experience. The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results.

Job Responsibilities:

• Interact face to face live with walk in clients
  
  
• Research and resolve member questions and issues using multiple online tools and systems
  
  
• Track and monitor the status for open request using multiple online tools and systems
  
  
• Document all work including completed tasks and notes in an online CRM tool
  
  
• Review and analyze member paperwork, forms, and activity within multiple online tools and systems
  
  
• Conduct outreach via phone and online to Health Connector members to gather additional information or provide issue resolution status
  
  
• Collaborate with internal teams to research and resolve issues for Health Connector members
  
  
• Collaborate with external third party teams to resolve issues for Health Connector members
  
  
• Answer member questions as needed
  
  
• Answer incoming phone calls, chats, and or emails
  
  
  
  Role Requirements
  
  
  • Reliable internet access sufficient to handle calls received via the internet
    
    
  • Quiet and private remote work location for training
    
    
    
    Location: This is not a virtual or remote role. The role is located in an office in Boston, Massachusetts or Worcester Massachusetts.
    
    Hours & Shifts:
    
    This project operates in 8 hour shifts 9:00 AM- 5:00 PM EST Monday - Friday
    
    Training is 9:00 AM - 5:30 PM EST for 3 weeks.
    
    Basic Qualifications:
    
    
    • 2 years of customer service experience
      
      
    • 1 year of call center environment experience
      
      
      
      Preferred Skills:
      
      Former Transaction Processing Experience
      
      Skills Needed :
      
      
      • Must be able to perform onsite operations as described in job description.
        
        
      • Proficiency with computers: Experience using the internet, email via Outlook, etc.
        
        
      • Data entry experience
        
        
      • Listening, verbal, and written communication experience
        
        
      • Microsoft Office (Excel, Word, Outlook, and Teams) experience
        
        
        
        #LI-NA
        
        Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.
        
        We accept applications on an on-going basis and there is no fixed deadline to apply.
        
        Information on benefits is here.
        
        Role Location Hourly Salary Range
        
        California $22.40 -$27.40
        
        Colorado $22.40- $22.40
        
        New York $21.30- $27.50
        
        Washington $23.00- $23.00
        
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        Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
        
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        Requesting An Accommodation
        
        
        
        Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
        
        If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
        
        Other Employment Statements
        
        Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
        
        Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
        
        Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
        
        The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. More...

            

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