Specialist Billing & Collections - Westborough Massachusetts

Company: United Site Services
Location: Westborough, Massachusetts
Posted On: 05/04/2024

About USS

You may not always notice United Site Services, but we are always there - at construction sites, industrial facilities, and live events all across America. We take pride in providing essential services like portable restrooms, hand hygiene solutions, temporary fence, trailer solutions, roll off dumpsters and more, for customers across the country. From state parks to the largest music festivals in the nation, our team is on the road and behind the scenes helping our customers create easy, safe and clean experiences for their employees or patrons. Join a company that makes a difference in communities across the country while providing for yourself and your family.

THE USS DIFFERENCE

• One-stop-shop for temporary site services, offering a full line of portable restrooms, hand hygiene solutions, temporary fence, trailer solutions and more.
• The largest inventory of equipment in the country.
• Coast-to-coast coverage with over 130+ locations in 27 states - and growing!
  Primary Purpose
  
  About USS
  
  Looking for a new opportunity where you can make an impact? At USS, we're working to change the perception of the portable sanitation industry and bring awareness to the essential services we provide every day to communities across the nation. USS has grown steadily over the past two decades, and with more places to go, we're not slowing down anytime soon. We're continuing to build a talented team to make up our HQ functions that can grow and go there with us. If you thrive in a fast-paced environment and want to play a pivotal role in evolving an industry, then apply today to Go Places with USS!
  
  PRIMARY PURPOSE
  
  The Billing & Collections Specialist is responsible for the billing & collections process and overall cash management of an assigned book of business. This position is responsible for handling all internal and external correspondence related to their assigned accounts while ensuring excellent customer service.
  
  Essential Functions
  
  
  • Responsible for billing, collection, and management of the assigned portfolio
  • Audit invoices, validate pricing, services, accurate taxes, ancillary charges, and overall accuracy of invoices
    
  • Upload invoices into a 3rd party portal and track invoices until paid
    
  • Create consolidated spreadsheet billing per the customers' requirements
    
  • Provide reconciliation of customer accounts and resolve outstanding balance issues. Identify and submit credit memos
    
  • Establish relationships with customers to encourage ability to invoice and faster pay
    
  • Communicate and follow up effectively with the sales department regarding customer accounts on a timely basis
    
  • Enlist the efforts of sales and senior management when necessary to ensure timely billing and collections
    
  • Work with other departments to correct errors and update orders
    
  • Partner with third party collection agency when necessary
    
  • Partner with the legal team on accounts where the customer filed for bankruptcy
    
  • Suggest account adjustments, small balance write-offs, and escalate uncollected balances for write offs
    
    SUPERVISORY RESPONSIBILITIES
    
    This position has no supervisory responsibilities.
    
    Qualifications
    
    QUALIFICATIONS
    
    EDUCATION
    Min/Preferred
    Education Level
    Description
    Minimum
    2 Year/ Associate Degree Accounting, Finance, or a related field, or an equivalent
    combination of education, training, and experience
    EXPERIENCE
    Minimum Years of Experience
    Maximum Years of Experience
    Comments
    4
    
    Accounts Receivable and collections required.
    Customer service and account management preferred
    
    ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
    
    • Strong Customer Service Skills
      
    • Understanding of cash application and account reconciliation reporting
      
    • Salesforce and Netsuite experience preferred
      
    • Ability to successfully collaborate with other departments
      
    • Strong Multi-Tasking and Time Management Skills
      
    • Strong Decision Making and Problem Solving
      
    • Demonstrated experience with common applications (Microsoft Office) with intermediate Microsoft Excel knowledge
      
    • Well organized & able to work under timelines & constraints
      
    • Strong written & verbal (customer service) communication skills; analytical, process oriented, and ability to focus on details for long periods of time
      
      
      Physical Requirements
      
      PHYSICAL REQUIREMENTS
      
      Demand
      Frequency
      Sit while answering phones or reply to emails
      Constant
      Use hands and fingers to handle, control or feel objects tools or controls
      Frequent
      Repeat the same movements when entering data
      Frequent
      See details of objects that are less than a few feet away
      Constant
      Speak clearly so listeners can understand
      Frequent
      Understand the speech of another person
      Frequent
      Focus on one source of sound and ignore others
      Frequent
      Hear sounds and recognize the difference between them
      Frequent
      See differences between colors, shades and brightness
      Frequent
      
      Benefits Summary
      
      All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.
      
      • Paid Time Off (pro-rated for Part-Time employees)
      • Paid Holidays
      • Medical/Pharmacy
      • Dental
      • Vision
      • 100% Employer-Paid Short-Term Disability
      • 100% Employer-Paid Long-Term Disability
      • 100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
      • Voluntary Employee Life & Accidental Death and Dismemberment
      • Voluntary Spousal Life
      • Voluntary Dependent Life
      • Hospital Indemnity, Accident and Critical Illness
      • Commuter/Transit Account
      • Healthcare Flexible Spending Account
      • Dependent Care Flexible Spending Account
      • Health Savings Account
      • 401(k) with employer match
      • 100% Employer-Paid Employee Assistance Program (EAP)
      • Employee Discounts
        Salary Range
        
        - / hour
        
        EEO Statement
        
        EEO STATEMENT
        
        United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers. More...

            

        ---

        Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.

        ---