Current Statistics
1,748,663 Total Jobs 393,294 Jobs Today 17,936 Cities 222,695 Job Seekers 146,729 Resumes |
|
|
|
|
|
|
Inside Sales Representative - Inbound - Westborough Massachusetts
Company: United Site Services Location: Westborough, Massachusetts
Posted On: 05/04/2024
About USS USS has grown steadily over the past two decades, and with more places to go, we're not slowing down anytime soon. We're building the only coast-to-coast network of essential site services with offerings including portable restrooms, hand hygiene solutions, temporary fence and more. When you join the sales organization at USS, you have the unique competitive advantage of representing the largest player in the portable sanitation space as well as the industry leader in professionalism and service quality. Our customers' needs are fast paced and immediate, so there is never a shortage of leads at your fingertips and new business to acquire . If this sounds like an excitin g challenge you're ready to take on, then apply today to Go Places with USS! Primary Purpose The Inbound Inside Sales Representative (IISR) is an essential partner in the USS selling and customer experience process. The IISR is responsible for handling the inbound sales volume for all tiers of customers, properly qualifying and managing each call to close orders, up-sell and cross-sell products. This position has a clear understanding of the entire USS sales process, the ability to identify customer ranking and potential, and the rules of engagement for handling the sale. The IISR is a critical player in opportunity management within Salesforce and the proper flow of each transaction and inquiry. This position offers world-class service with clarity, energy, and immediacy for every customer interaction. Essential Functions - Demonstrate strong safety awareness and leadership to Identify potential customer growth opportunities for sales
- Expand awareness to educate, ask for referrals, identify new opportunities and develop account intelligence
- Upsell and cross-sell all product offerings available in the specific market
- Handle daily calls effectively while adhering to assigned schedules
- Manage inbound emails and cases effectively
- Hold professionally engaging conversations over the phone and via email
- Coordinate with various departments to ensure customer requests are handled appropriately and timely. Act as liaison between customers, sales, field operations, and office personnel to resolve general inquiries & issues for all customers
- Be aware of competitor activities in the region and assess opportunities for business development
- Work to revenue targets and KPI's as set by Supervisor
- Establish a quality relationship with all other Sales positions and leaders as needed
- Develop sales strategies to capitalize on inbound call wins and volume growth
- Keep up to date with industry news to identify opportunities for new business
- Maintain a comprehensive knowledge of all USS products and services
- Produce quotes and orders through Salesforce
- Document sales activities and leverage business intelligence through Salesforce.com; Know the critical steps of projects and project management
- Perform other duties as required
Qualifications QUALIFICATIONS EDUCATION Min/Preferred Education Level Description Minimum High School or GED or equivalent combination of education and experience EXPERIENCE Minimum Years of Experience Maximum Years of Experience Comments 3 of related sales or customer experience preferred ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES - Ability to navigate Salesforce.com effectively and efficiently; Adding: Projects, Contacts, Accounts, other applicable data entry
- Champion, demonstrate and uphold our values: Easy, Safe, & Clean
- Demonstrate a desire to succeed and win with a positive and professional attitude as well as grow career opportunities
- Strong PC proficiency (Microsoft Office, CRM, etc.)
- Salesforce proficiency experience a plus
- Customer care and sales experience, including customer relationship development and referral generation
- Ability to solution sell-through value alignment to differentiate USS offerings from the competition
- Teamwork with all sales channels and operations
- Lead Sourcing
- Closing and Negotiating
- Time Management
- Organization
- Excellent follow up skills (leads, issue resolution, etc.)
- Strong written and verbal communications
- Decision making and problem solving
- Other required skills: Presentation skills, building relationships, negotiation, results driven, capable of achieving sales targets
Physical Requirements PHYSICAL REQUIREMENTS Demand Frequency Sit while answering phones or reply to emails Constant Use hands and fingers to handle, control or feel objects tools or controls Frequent Repeat the same movements when entering data Frequent See details of objects that are less than a few feet away Constant Speak clearly so listeners can understand Constant Understand the speech of another person Constant Focus on one source of sound and ignore others Frequent Hear sounds and recognize the difference between them Frequent See differences between colors, shades and brightness Frequent Benefits Summary All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits. |
|
|
|
|
|
|