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Sales Development Representative-Inbound - Westborough Massachusetts
Company: United Site Services
Location: Westborough, Massachusetts
Posted On: 05/03/2024
About USS
You may not always notice United Site Services, but we are always there - at construction sites, industrial facilities, and live events all across America. We take pride in providing essential services like portable restrooms, hand hygiene solutions, temporary fence, trailer solutions, roll off dumpsters and more, for customers across the country. From state parks to the largest music festivals in the nation, our team is on the road and behind the scenes helping our customers create easy, safe and clean experiences for their employees or patrons. Join a company that makes a difference in communities across the country while providing for yourself and your family.
THE USS DIFFERENCE
- One-stop-shop for temporary site services, offering a full line of portable restrooms, hand hygiene solutions, temporary fence, trailer solutions and more.
- The largest inventory of equipment in the country.
- Coast-to-coast coverage with over 130+ locations in 27 states - and growing!
Primary Purpose
About USS
Looking for a new opportunity where you can make an impact? At USS, we're working to change the perception of the portable sanitation industry and bring awareness to the essential services we provide every day to communities across the nation. USS has grown steadily over the past two decades, and with more places to go, we're not slowing down anytime soon. We're continuing to build a talented team to make up our HQ functions that can grow and go there with us. If you thrive in a fast-paced environment and want to play a pivotal role in evolving an industry, then apply today to Go Places with USS!
PRIMARY PURPOSE
The Sales Development Representative Inbound (SDR) role is an essential sales partner in the USS sales process to grow revenue with current customers, expand our customer base and efficiently connect potential customers with sales staff. The SDR is responsible for adequately qualifying and managing all sales leads received through the various data feeds and inbound phone calls, as well as making outbound sales calls related to sales initiatives and campaigns. This position has a clear understanding of the process to identify customer ranking and thresholds of need and how to handle/team sell and delegate accordingly.
Essential Functions
ESSENTIAL FUNCTIONS
- Partner with sales and marketing to execute proactive outbound calls and campaigns related to lapsed customer accounts with declining revenue, repeat projects, job expansion, and cross-selling initiatives
- Partner with sales to help manage Inbound Business Sales Queue as needed
- Respond, engage and qualify inbound leads and inquiries from our website and manage Easy Safe and Clean shared mailbox
- Sell all product offerings available in the specific market and contact potential customers to create and maintain long-term partnerships
- Work to revenue targets/quotas and KPIs as set by Supervisor. Utilize outside sources to assist in driving KPIs and manage performance intelligently
- Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification in CRM application while ensuring customer needs are met
- Profile strategic accounts to identify key individuals, research and obtain business requirements, and present solutions to start the sale cycle
- Act as the subject matter expert of all USS Products and services and educate customers on their LOB
- Produce quotes and orders through Salesforce
- Manage individual case management box in Salesforce
- Perform other duties as required
SUPERVISORY RESPONSIBILITIES
This role has no supervisory responsibilities.
Qualifications
QUALIFICATIONS
EDUCATION
Min/Preferred
Education Level
Description
Minimum
High School or GED or equivalent combination of education and experience
EXPERIENCE
Minimum Years of Experience
Maximum Years of Experience
Comments
3
of related sales or customer experience preferred
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
- Prospecting / Cold Calling / Referral generation
- Proven track record of building business and hitting sales targets
- Strong PC proficiency (Microsoft Office, CRM, etc.)
- Salesforce proficiency experience a plus
- Customer care and sales experience, including customer relationship development and referral generation
- Ability to solution sell-through value alignment to differentiate USS offerings from the competition
- Teamwork with all sales channels and operations
- Lead Sourcing
- Closing and Negotiating
- Time Management
- Organization
- Excellent follow-up skills (leads, issue resolution, etc.)
- Strong written and verbal communications
- Decision making and problem-solving
- Other required skills: Presentation skills, building relationships, negotiation, results-driven, capable of achieving sales targets
- Keep up to date with industry news to identify opportunities for new business and industry knowledge
- Know the critical steps of projects and project management
Physical Requirements
Demand Frequency
Sit while answering phones or reply to emails Constant
Use hands and fingers to handle, control or feel objects tools or controls Frequent
Repeat the same movements when entering data Frequent
See details of objects that are less than a few feet away Constant
Speak clearly so listeners can understand Constant
Understand the speech of another person Constant
Focus on one source of sound and ignore others Frequent
Hear sounds and recognize the difference between them Frequent
See differences between colors, shades and brightness Frequent
All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.
- Paid Time Off (pro-rated for Part-Time employees)
- Paid Holidays
- Medical/Pharmacy
- Dental
- Vision
- 100% Employer-Paid Short-Term Disability
- 100% Employer-Paid Long-Term Disability
- 100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
- Voluntary Employee Life & Accidental Death and Dismemberment
- Voluntary Spousal Life
- Voluntary Dependent Life
- Hospital Indemnity, Accident and Critical Illness
- Commuter/Transit Account
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- 401(k) with employer match
- 100% Employer-Paid Employee Assistance Program (EAP)
- Employee Discounts
EEO STATEMENT
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
Physical Requirements
Demand Frequency
Sit while answering phones or reply to emails Constant
Use hands and fingers to handle, control or feel objects tools or controls Frequent
Repeat the same movements when entering data Frequent
See details of objects that are less than a few feet away Constant
Speak clearly so listeners can understand Constant
Understand the speech of another person Constant
Focus on one source of sound and ignore others Frequent
Hear sounds and recognize the difference between them Frequent
See differences between colors, shades and brightness Frequent
Benefits Summary
All full-time employees working an average of 30 hours or more per week are eligible for the below benefits. Part-time employees may be eligible for similar benefits.
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