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Field Service Engineer Boston - Mobility Customer Service - Boston Massachusetts
Company: Siemens Mobility Location: Boston, Massachusetts
Posted On: 05/03/2024
Pioneering in America, from the first mile to the last. This is what drives us. For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions - from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization - we ensure your systems' highest reliability and availability: 100% Railability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel. Good service means we are there for our partners and customers when they need us - and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world. Position Overview: Siemens Mobility Inc. is seeking to fill a Field Service Engineer position in Boston, MA. The Field Service Engineer will provide engineering advice to the Amtrak maintenance workforce to enhance the equipment reliability of the Siemens ACS-64 electric locomotive fleet. This includes advice on routine maintenance, restoration, and resolution to equipment failures, semi-complex equipment installation, and modifications and repairs. Setting a safe work environment and proactively professionally supporting our customers is central to the job. This position will have the focus on: 1. Ensuring technical and material support to the customer 2. Providing a positive customer service experience to the customer 3. Maintaining ongoing, effective communication with all internal and external relevant parties What your day-to-day will look like: - Ensure the provision of high-quality technical advice to the customer's maintenance workforce to enhance the equipment reliability of the fleet.
- Ensure responsiveness and support to the completion of all troubleshooting and repairs assigned to service requests.
- Identify Non-conformance issues and improvement recommendations.
- Ensure proper communication between the customer, our Rail Support Center, and the field team.
- Provide feedback to the team regarding performance, quality, and reliability issues.
- Verify that all defects, tasks, and /or incidents have been reported and detailed in (CMMS) for compliance, issue tracking, and closure.
- Maintain compliance with all applicable safety rules, laws, and regulations. Foster a work environment that drives a safety-first, zero-harm culture (ZHC) and speaks up, when necessary, as a partner for shop and site safety for yourself and your coworkers.
To thrive in this role, you have: - Associate degree in an engineering subject area or a minimum of 3 or more years of experience working in an industrial or maintenance environment.
- Excellently demonstrated English language technical communication skills in speaking, reading, and writing.
- Proficiency with all Microsoft Office (including Excel/Word/Access/PowerPoint) products.
- Required travel: only for training purposes.
- Setting you apart from others would be a Bachelor's degree in Mechanical or Electrical Engineering with 5 or more years of experience working in rolling stock (railroad) maintenance and commissioning or other rail-related experience. Having 3 or more years of customer service experience with the ability to self-learn new software programs and technical documents for effective troubleshooting would be a great plus.
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