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Call Center Opportunities - Westborough Massachusetts
Company: Middlesex Savings Bank Location: Westborough, Massachusetts
Posted On: 05/02/2024
About Us Overview Are you looking to join an organization that is focused on customer service and building lasting relationships with its customers and the communities we serve? Our culture is one of the main reasons we think you will want to work here at Middlesex. It is a culture of respect and accessibility, where all opinions are welcome, regardless of position. The Bank offers opportunity for career growth, professional training, paid volunteer days, and activities to get involved in the communities. We are always looking for talented individuals with excellent customer service skills, strong communication and leadership skills! The Customer Service Representative role is a great opportunity for individuals with experience in call center and also for individuals who are just getting started in their career. Customer Service Representatives handle incoming and outgoing customer calls, using their knowledge of products, services, and policies to assist our customers with inquiries. As a Customer Service Representative, you'll speak with our customers, listen to their needs, clarify information, and offer possible solutions. Team building in our call center is also something that we pride ourselves on. You are not only building the external relationships but the internal team building is as important as we strive to work as a team and collaborate together and knowing that you will always be supported is a reason you will want to come work with us. Come join our team! Middlesex Savings Bank is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please send an email to careers@middlesexbank.com. We look forward to learning about your skills and qualifications and how they will add value to our organization and customers! The Recruitment TeamMiddlesex Savings Bank"Right there with You" Hybrid Remote position. Work week is split between on-site days and remote. Currently hiring for the following shifts:Monday to Friday 8:30AM to 5:00PM, 2-3 Saturdays per month 9:00AM to 3:00PMMonday to Friday 9:00AM to 5:30PM, 2-3 Saturdays per month 9:00AM to 3:00PMMonday to Friday 10:30AM to 7:00PM, 2-3 Saturdays per month 9:00AM to 3:00PM The Information Center Customer Service Representative is a key role focused on providing exceptional service through various communication channels, including phone, email, and chat. The CSR is expected to be highly proficient in processing transactions, resolving problems, aiding in the resolution of complicated customer complaints, understanding and explaining all Bank products and services, and identifying customer needs and recommending appropriate solutions.Responsibilities |
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