SAP Inhouse Consultant Customer Service (f/m/d) - Billerica Massachusetts

Company: Bruker
Location: Billerica, Massachusetts
Posted On: 05/01/2024

SAP Inhouse Consultant Customer Service (f/m/d)



Job Locations

DE-BW-Ettlingen - PT-11-Lisbon - US-MA-Billerica





Req. #

2023-14836



# of Openings

1



Position Type

Employee






































Overview









Bruker is a leading global manufacturer of analytical measurement systems for the life and material sciences. For more than 60 years, Bruker's high-performance scientific instruments and analytical and diagnostic solutions have empowered scientists to study living things and substances at the molecular, cellular and microscopic levels. Working closely with its customers, Bruker drives innovation, productivity and customer success in molecular research in life sciences, pharmaceutical applications, microscopy, nano-analysis and industrial applications.Today, more than 8,500 employees in over 90 locations on all continents are working on solutions to these challenges. Bruker continues to expand its extensive product and solution offerings, its broad installed base and its reputation with customers. As one of the world's leading analytical instrument companies, Bruker continues to strive to fully meet the needs of its customers and to continue to develop state-of-the-art technologies and innovative solutions for today's analytical challenges.













Responsibilities

Contact person for our business in the design and implementation of innovative customer service solutions with SAP CS in our global SAP ERP/SAP S/4 HANA system.
• Responsible for the entire development process - from requirements gathering, design and implementation to stable productive operation of the developed solutions.
• Optimization of existing processes by using innovative technologies to support digital transformation.
• Participation in overarching working groups and communities of practice, you help shape our technological foundations.
• Integration of adjacent systems as part of the product development process.
• Takeover of education sessions to our key user community by conducting training sessions.
• Responsible for improvement of existing business processes by resolving support tickets (incidents and minor changes) and contribute to process improvement & harmonization.
• Contact person for and management of external implementation service providers.
  
  
  
  
  
  
  
  
  
  
  
  
  
  Qualifications
  
  
  
  
  
  
  
  
  
  
  • Bachelor's degree in Business Administration, Computer Sciences or comparable qualification
  • Process and SAP module experience in Customer Service area, overview knowledge in depending areas like order processing, service warehousing, billing
  • 3-5 years of excellent and proven experience in SAP Customer Service consulting, implementation and support
  • Ability to manage conflict situations
  • Able to provide and receive constructive feedback
  • Able to quickly adapt to new situations and to work autonomously
  • Assertiveness
  • Excellent English and German language skills
  • Flexibility and seeing change as an opportunity
  • Sense of responsibility
  • Solution oriented work attitude
  • Team player with good time management
  • Communication skills (English C1, German C1)
    
    
    
    
    
    
    
    
    
    
    
    
    
    
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