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Customer Success Agent - Pembroke Massachusetts
Company: Clean Harbors Location: Pembroke, Massachusetts
Posted On: 04/25/2024
Safety-Kleen is looking for a Customer Success Agent to join their safety conscious team! The CSA provides customer service including order procurement, suggestive selling, waste profiling, call documentation, customer problem resolution, maintenance/creation of customer profiles, pricing records, and invoicing of shipments, including cross checking of invoice results and adjustments as needed. Generates business opportunities, cultivates sales leads, drives sales and works to exceed quotas and targets. Why work for Safety-Kleen? - Health and Safety is our #1 priority and we live it 3-6-5!
- Competitive wages
- Comprehensive health benefits coverage after 30 days of full-time employment
- Group 401K with company matching component
- Opportunities for growth and development for all the stages of your career
- Generous paid time off, company paid training and tuition reimbursement
- Positive and safe work environments
- Order placement, entry, documentation and tracking; communicate product delivery schedules with customers as appropriate, using OM, SF, other softwares
- Develop and maintain customer records, including activities, cases, orders, opportunities, and leads, as well as ensuring accuracy/currency of customer contact information
- Customer issue resolution, including payment processing, document retrieval, account updates, order taking, escalations, etc.
- Develop, maintain, and manage customer relationships at all levels and ensure customer satisfaction in all sales transactions. Follow up with past customers to restore business relationships and look for opportunities to upsell
- Consistently meet or exceed weekly and monthly sales targets and goals, including profit expectations, on all sales transactions and customer referral goals. Create and cultivate a sales pipeline, and ensure disciplined management to meet or exceed quotas
- Understand the customer's business needs and initiatives, and apply our environmental solutions in support of their business goals. Suggest products and services that will add value and ensure customer is provided with accurate information and quotes in a timely manner
- Cultivate leads for larger, more complex accounts, or accounts requiring a site visit, for the outside sales team
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