Patient Access Representative - Burlington Massachusetts

Company: Beth Israel Lahey Health - Non Executive
Location: Burlington, Massachusetts
Posted On: 04/18/2024

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Job Type:

RegularScheduled Hours:

40Work Shift:

Day (United States of America)Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people's lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve.

The Patient Access Specialist plays a critical role at BILH and Lahey Hospital & Medical Center as the first point of contact with our patients. Extensive training including Epic Electronic Medical Record (EMR) is provided. Our team works in a fast-paced, collaborative environment, helping our patients navigate their health care journey.

Positions available in Burlington-Mon-Fri, 8-4:30PM (Other shifts include 7-3:30, 7:30-4PM, and some evening and weekend shifts available). Most positions are on site in Burlington with some hybrid (on site and remote schedules) available.

Departments include: Registration and Scheduling (reg and sched), Call Center, Admissions and ED registration. Most positions are full time, but we have part time and per diem shifts available too!Job Description:

Positions available in Burlington-Mon-Fri, 8-4:30PM (Other shifts include 7-3:30PM and 7:30-4PM and some evening and weekend shifts available). Most positions are located on site in Burlington, MA with some hybrid (on site and remote schedules) available.



Performs a variety of functions to support an accurate, safe and customer-focused patient access process. Ensures that all proper patient financial and demographic information is obtained and processed so BILH and LHMC is fully reimbursed for clinical services provided. Handles patient questions and requests accurately and efficiently, ideally with first call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Ensures that the patient experience in accessing healthcare at LHMC is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved.



Minimum Qualifications:

Education:
High school degree or equivalent


Experience:
Prior experience in a business setting providing customer service, while simultaneously processing and verifying electronic demographic, financial or other business-related information and data.





FLSA Status:

Non-ExemptAs a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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